National Accounts Coordinator

About the role

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. The National Accounts Coordinator plays a pivotal role in supporting Sales Representatives to nurture relationships with our customers, ensuring exceptional service and timely fulfillment of replacement kitchen equipment requests. This position reports to the Senior Manager, Customer & Sales Support, is located in San Diego, CA, and is full-time in-office/hybrid.

Responsibilities

• Account Management
  • Partner with Sales Representatives to establish and maintain accounts, fostering positive and professional relationships with customers, vendors, representatives, and colleagues.
  • Respond promptly to a high volume of customer requests via phone and email, ensuring accurate and timely communication.
• Quoting & Order Management
  • Provide accurate quotes to customers within expected turnaround timelines, reviewing vendor quotes for completeness and accuracy.
  • Enter orders promptly and accurately, negotiating additional discounts from vendors when applicable.
• Coordination & Logistics
  • Coordinate shipments, deliveries, and equipment installations with vendors, carriers, installers, and customers.
  • Manage third-party facility management software as designated by customers, ensuring timely and efficient service.
• Issue Resolution & Communication
  • Resolve customer equipment issues with the assistance of manufacturers, representatives, or the Chain Service Department.
  • Manage shared email inboxes, maintaining clear, concise, and genuine communication with internal and external stakeholders.
• Data Management & Analysis
  • Maintain Excel spreadsheets for tracking customer quotes, orders, and installations, ensuring accuracy and completeness.
  • Remain current on customer needs, preferences, changes, and product developments, developing a high level of product knowledge.

Requirements

• 1 – 2 years of relevant experience, or equivalent military or practical experience.
• Completion of CFSP Test within the first 3 years of employment; CFSP Certification preferred.
• Proficient in Microsoft Outlook, Excel, and Word, with working knowledge of Oracle Database, JD Edwards, and Auto-Quotes system.
• 1-2 years of experience in the foodservice/hospitality/restaurant industry.
• 1-2 years of customer service experience, preferably in a sales support environment.
• Ability to successfully pass a background check post offer acceptance.

Skills

• Understanding of foodservice equipment and industry trends.
• Superior customer service skills with a positive and professional attitude.
• Strong organizational skills with the ability to multitask and prioritize effectively in a fast-paced environment.
• Strong analytical and decision-making skills with high attention to detail and accuracy.
• Clear, concise, and genuine phone presence and email communication.
• Outstanding problem-solving and critical thinking skills.
• Excellent interpersonal skills with the ability to work independently and in a team environment.

Benefits

• Medical, Dental, and Vision insurance
• 401k with employer match
• Tuition Reimbursement
• Pet Insurance
• Legal Insurance
• Community Service Day
• Spotlight Awards
• National Sales Excellence Awards
• CFSP Prep Certification Program