National Accounts Coordinator

About the role

The Account Coordinator provides overall day-to-day customer service and support to ensure the effective execution of customer objectives.

Responsibilities

• Handling a high volume of customer calls and emails regarding quotes, bills, shipping, products, quality, and services.
• Maintaining and monitoring project schedules.
• Documenting and following up on important actions and decisions for jobs.
• Following up on project deadlines.
• Determining project changes.
• Undertaking project tasks as required.
• Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
• Assessing project risks and issues and providing solutions where applicable.
• Taking or processing orders for a product or service.
• Listening to customer or client complaints or concerns and working to resolve their issues.
• Working closely with clients and internal teams to best meet client needs.

Requirements

• 3+ years of experience in customer service in a B2B setting.
• Experience handling a high volume of customer calls and emails.
• Professional communicator with customers on the phone and via email.
• Quick learner.
• Collaborative team worker.
• Comfortable with change and working in a fast-paced environment under stress.
• Good at multitasking.
• Basic skills with the MS Office Suite.
• Able to start in 2 weeks.

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Regularly required to talk or hear.
• Frequently required to use hands or fingers, handle or feel objects, tools, or controls.
• Occasionally required to stand, walk, sit, and reach with hands and arms.
• Must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate. Exposure to intermediate/loud noise is expected when working in the manufacturing environment.