Named Account Licensing Specialist | Customer-Facing SME | GCC High | Azure, CSP | 100% Remote

Job Description

This is the white-glove role for our most important accounts. When a named customer calls, you drop everything, pick up the phone, and solve it. Your job is to become the licensing partner they cannot imagine working without, the person who knows their environment, anticipates their needs, and makes Microsoft licensing feel effortless on their end.

The second half of the role is internal. You are the licensing authority who levels up the rest of the team. You coach Account Executives, sit in on sales calls, and make sure we recommend the right Microsoft solution every time, not just the easiest one to quote. Expect to get pulled into deals and handed tickets with almost no context. Part detective, part workhorse, you chase down the answer no matter how buried it is, and you do it with patience, warmth, and authority.

Qualifications

• A relationship-first mindset and a genuine drive to take care of customers
• 3+ years of experience with Microsoft 365 and/or Azure licensing, GCC and GCC High licensing
• Deep knowledge of Microsoft 365 products, features, and licensing models
• Strong attention to detail and accuracy
• Ability to research and interpret Microsoft licensing documentation
• Experience advising customers or internal stakeholders on licensing decisions
• Excellent written and verbal communication skills
• Experience with ticketing systems and managing customer requests
• Comfortable working in a remote environment
• Self-motivated

Additional Information

• Reports to the Sales Manager
• Fully remote
• Certification expectation: MS-102 (Microsoft 365 Administrator) and current Microsoft licensing certifications, achieved within the first 6 months and supported by Agile IT training resources

Compensation & Benefits

• Competitive salary
• Comprehensive benefits (medical, dental, vision, retirement, PTO, 12 paid holidays, professional development)
• Fully remote work environment with flexibility and autonomy
• Mission-driven work that directly strengthens our national security posture