Municipal Court - User Technology Specialist

About This Position

The Phoenix Municipal Court is the State's largest limited jurisdiction court and is among the top ten busiest municipal courts in the United States. The Court handles cases ranging from minor traffic violations to Class 1 misdemeanors. The available assignment is in the User Technology Support (UTS) Unit, responsible for the Court's desktop and Windows server infrastructure.

• Over 400 desktop computers
• 70 Windows servers
• Critical Windows based applications including OnBase, FTR digital audio courtroom recordings, and the Q-Matic customer queuing system
• Virtualized on a 4-host VMware cluster

UTS Unit Responsibilities

• Local Area Network (LAN) Administration
• VMware Virtual Server Administration
• Windows Server Administration
• BCDR (Veeam)
• Windows Workstation Administration
• Network/Local Printer Administration
• Courtroom FTR Gold Digital Audio Recordings Administration
• Microsoft Endpoint Configuration Manager
• Q-Matic Customer Queuing System Administration
• 24x7 Support (Lead and Senior rotate after hours support)
• Shared Administration with Systems Administration (SA) Section
• IT asset management and lifecycle management
• Procurement

Essential Duties

• Maintain Active Directory including creating computer accounts, making any necessary modifications and changes, and deleting user accounts.
• Monitor physical and virtual servers performance using monitoring tools.
• Hardware support resolve issues related to PCs and peripheral hardware, printers, scanners, and telephones.
• Software support, installation, maintenance, and troubleshooting of Microsoft Office Applications, Windows 11, Anti-Virus, and business applications.
• Develop and apply standard computer images with authorized software to computers to ensure consistent configurations, maintain computer hardware inventory tracking, and execute procurement activities for the division.

Minimum Qualifications

• One year of experience in systems applications analysis, programming or telecommunications functions utilizing a variety of hardware and software or installation and maintenance of digital systems, radio, and electronic communications systems.
• One year of experience in telephone station equipment and related telecommunications distribution systems.
• One year of experience in avionics maintenance; and course work including training or experience with one or more workstation computers and one or more programming languages and one or more operating systems.
• All finalists for positions are subject to a criminal background check applicable to the department or position.

Preferred Qualifications

• Experience with/in: Active Directory.
• Security patch management.
• Remedy Salesforce or other helpdesk ticketing systems.
• Supporting more than 200 users and computers in a networked environment.
• Level 2 helpdesk support.
• Overseeing an enterprise computer replacement program.
• Vendors and stakeholders to obtain quotes and purchase IT related assets in an enterprise environment.
• Mission critical systems.
• Providing audio/visual support.
• Triage and resolution.
• Providing application support.
• Proficient experience configuring, deploying, and troubleshooting enterprise desktops and laptop computers, printers, scanners and business applications.

Pay Range

Pay Range: $31.06 - $48.19 per hour.
Hiring Range: $31.06 - $43.71 per hour.

Benefits

• Comprehensive benefits package including traditional pension with employer and employee contributions, 401(a) and 457 plans with employer contributions, Choice of generous medical HMO, PPO, or HSA/HDHP plans, Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan, Wellness incentive of up to $720 annually, Dental, vision, and life insurance options, Employer paid long-term disability, Free Bus/light rail pass, Tuition reimbursement program up to $6,500 per year, Paid time off including 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days, Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period, Federal Student Loan Forgiveness offered through Savi

Recruitment Dates

Recruitment closes July 13, 2026. All materials must be received by 11:59 p.m. on this date. This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.