Court Technology Specialist (Business Applications Analyst)

About the role

The salary for this position is: $6,569 - $8,738 monthly.

Responsibilities

• Responds to users' inquiries concerning systems operations;
• diseases and operator problems;
• seeks and implements solutions;
• orks with all levels of Court staff to solve simple, day-to-day IT-related issues;
• ilitates communication between IT staff and Superior Court staff for resolving hardware and software issues;
• ilitates onboarding and offboarding of Court staff with Thurston County IT systems and Administrative Office of the Courts (AOC) case management system;
• ets up client with system accounts and accesses in office/department specific system;
• verifies data access requests for approval;
• ures system is secure from unauthorized access;
• orks directly with court administrator, judges, court staff and information technology department to align short- and long-term business goals and Court-wide technology initiatives;
• ommends and introduces technological efficiencies to streamline Court processes;
• oordinates installation of hardware and software updates, changes, and enhancements;
• ets and implements newly purchased software;
• oordinates database and operating system upgrades;
• ests installed versions to ensure system is running properly;
• ets, monitors, and maintains audio-visual (AV) equipment;
• ures the effective operation of all audio-visual needs and end-user technologies for judges and court participants;
• evolves training procedures for staff and users related to the hardware/software and case management system;
• ets and maintains inventory of software and hardware throughout the department.

Requirements

• Associate’s degree in computer science or related field and two years of progressive responsibility with at least six months in a leadership capacity.
• Thorough knowledge of hardware including personal computers, network servers, routing devices, printers, plotters, etc.
• Thorough knowledge of software including network and desktop operating systems, office automation, programming languages, database products.
• Knowledge of pertinent local, state and federal laws.
• Ability to interpret policies and procedures and to analyze complex problems.
• Ability to prioritize work, meet deadlines, and manage a database.
• Current Washington State Driver's License or have requested and obtained an appropriate accommodation.

Qualifications

• Strong technical skills, knowledge and experience in court applications administration or case management systems.
• Familiar with audio, visual, recording, and conferencing systems support, preferably in a court environment.
• Thorough knowledge of MS O365 and Adobe Pro/DC.
• Thorough knowledge of various video and audio file formats associated with media players.
• Strong customer service and problem-solving skills including the ability to provide prompt and courteous responses to users’ questions or technology issues.
• Ability to work effectively under tight timelines and pressure.
• Proven ability to partner and collaborate with customers on projects and work requests; help identify business requirements, document business processes, and recommend solutions.
• Forward thinker who can enable new ideas or improved methods for system efficiencies and work solutions.
• Self-starter who can lead or participate as a member of a self-directed work team and utilize the resources of other team members.
• Ability to communicate (oral and written) clearly and effectively with all levels within the organization.
• Experience installing, configuring, and updating software applications, collaborating with software vendors, and ensuring the security of IT resources.
• Ability to interact professionally with all levels of Court personnel.
• Experience working for courts or justice system partners.
• CompTIA A+, CompTIA Network+ and Microsoft Certification(s) preferred.

Skills

• Strong technical skills, knowledge and experience in court applications administration or case management systems.
• Familiar with audio, visual, recording, and conferencing systems support, preferably in a court environment.
• Thorough knowledge of MS O365 and Adobe Pro/DC.
• Thorough knowledge of various video and audio file formats associated with media players.
• Strong customer service and problem-solving skills including the ability to provide prompt and courteous responses to users’ questions or technology issues.
• Ability to work effectively under tight timelines and pressure.
• Proven ability to partner and collaborate with customers on projects and work requests; help identify business requirements, document business processes, and recommend solutions.
• Forward thinker who can enable new ideas or improved methods for system efficiencies and work solutions.
• Self-starter who can lead or participate as a member of a self-directed work team and utilize the resources of other team members.
• Ability to communicate (oral and written) clearly and effectively with all levels within the organization.
• Experience installing, configuring, and updating software applications, collaborating with software vendors, and ensuring the security of IT resources.
• Ability to interact professionally with all levels of Court personnel.
• Experience working for courts or justice system partners.
• CompTIA A+, CompTIA Network+ and Microsoft Certification(s) preferred.

Benefits

To view the full job classification, click here: Business Applications Analyst

Pay

$6,569 - $8,738 monthly.

Schedule

Monday – Friday, 7:00 a.m. – 4:00 p.m.

During emergencies or special projects, this position may be required to work an irregular schedule which could cause a temporary change in normal work hours.

Average Schedule - Monday – Friday, 7:00 a.m. – 4:00 p.m.

May perform other duties related to the specific business operation.

Occasional travel may be required to attend meetings or trainings and providing on-site support, including transporting equipment.

Daily interactions via phone, in-person, teams, and video with Thurston County staff and the public.

Work Environment – Work is performed primarily in an office environment in Olympia Washington. Employee regularly sits for long periods of time at a computer screen. Physical exertion is required for lifting usually not exceeding 50 lbs. Installation of various computer parts may also require bending, kneeling, stooping, reaching, and crawling.

This position is not eligible for telework.

Travel Requirements - Occasional travel may be required to attend meetings or trainings and providing on-site support, including transporting equipment.

Customer Interactions - Daily interactions via phone, in-person, teams, and video with Thurston County staff and the public.

Who We Are

Thurston County values the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, and responded to in ways that fully develop and utilize each person’s talents and strengths.

We are dedicated to recruiting and developing a talented workforce from various cultures, lifestyles, backgrounds, and perspectives who are committed to our vision and core values.

Thurston County Racial Equity and Inclusion Webpage

What We Offer

Our Employees Work-Life Balance: We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle.

Plan For Your Future: As a member of our team, you will enjoy great employee benefits, including a retirement plan, pre-tax savings accounts, as well as comprehensive health care and dental/vision care for you and your family.

Please visit Thurston County Employee Benefit Plans for more information.

Paid Leave: Full-time regular employees earn paid vacation in addition to paid holidays.

Robust Training Program: Employees are encouraged to attend County paid training to help them further their career, learn new skill sets, and stay on top of emerging trends in our industry. We also encourage our staff to participate in professional organizations and attend conferences.

Flexible Work Schedules: Some of the options that employees may take advantage of include alternative or compressed schedules and/or remote working.

Deferred Compensation: The County offers 3 voluntary deferred compensation plans for employees who would like to set aside additional deferred tax dollars into a retirement savings plan.

Flexible Spending Account (FSA): Employees can take advantage of Section 125 flexible spending accounts for out-of-pocket health care and daycare expenses with pre-tax dollars.

Public Service Loan Forgiveness: This is a federal program which allows full-time public service employees who have made qualifying payments for certain loans, to get their student loans repaid.

Public Service Loan Forgiveness Program

Why you’ll love it here: Thurston County is located between Seattle and Portland in Western Washington’s South Puget Sound Region. Perched in between the mountains and the ocean, the area boasts the perfect blend of year-round outdoor activities including boating, hiking, skiing, and more. The region is also home to the state capitol city of Olympia, known for its many restaurants, microbreweries, coffee shops, farmer’s markets, kids’ activities, history, and art events.

Discover more about life in Thurston County at Experienceolympia.com.

Message to potential applicants: We understand that some potential applicants are less likely to apply for jobs unless they believe they meet every one of the functions or skills listed in a job description. We are most interested in finding the best candidate for the job, and we understand that may be someone who will learn some of these skills on the job. If you are interested in this position, and meet the minimum qualifications, we encourage you to go ahead and apply!

Feel free to think about how you will bring your own set of skills to the role and tell us about the potential that you hold.

Qualifications

• Associate’s degree in computer science or related field and two years of progressive responsibility with at least six months in a leadership capacity.
• Thorough knowledge of hardware including personal computers, network servers, routing devices, printers, plotters, etc.
• Thorough knowledge of software including network and desktop operating systems, office automation, programming languages, database products.
• Depending upon area of assignment, knowledge and experience related to specific office's/department's needs and objectives.
• Must have a clear knowledge and considerable background of the office/department served.
• Knowledge of pertinent local, state and federal laws.
• Ability to interpret policies and procedures and to analyze complex problems.
• Ability to prioritize work, meet deadlines, and manage a database.
• Current Washington State Driver's License or have requested and obtained an appropriate accommodation.

Desired Skills

• Strong technical skills, knowledge and experience in court applications administration or case management systems.
• Familiar with audio, visual, recording, and conferencing systems support, preferably in a court environment.
• Thorough knowledge of MS O365 and Adobe Pro/DC.
• Thorough knowledge of various video and audio file formats associated with media players.
• Strong customer service and problem-solving skills including the ability to provide prompt and courteous responses to users’ questions or technology issues.
• Ability to work effectively under tight timelines and pressure.
• Proven ability to partner and collaborate with customers on projects and work requests; help identify business requirements, document business processes, and recommend solutions.
• Forward thinker who can enable new