Multi-Site Manager

About the role

The WellNow Urgent Care Multi-Site Manager is responsible for leading two sites, managing operations, ensuring mission, vision, culture, and strategy, and providing high-quality, efficient care.

Responsibilities

• Identifies opportunities for improvement and executes action plans.
• Onboards, trains, and cross-trains all site team members.
• Communicates job expectations and conducts individual and team coaching.
• Ensures adequate coverage for staff and supports patient flow.
• Facilitates team briefs and monthly meetings.
• Maintains OSHA compliance and ensures housekeeping and equipment maintenance.
• Partners with leadership and providers to recognize and reward team members.
• Follows established scripts and protocols, including patient rooming and discharge.
• Manages performance of the entire site team, prepares and delivers performance reviews, and drives accountability through performance plans and goals.
• Connects with both providers and clinical teams individually and in groups.
• Gathers feedback from the clinic and escalates issues.
• Manages patient service, addressing grievances and resolving complaints.
• Creates and drives a culture of compassion and respect for patients, visitors, medical staff, and colleagues.
• Ensures the office is OSHA compliant and maintains a clean, safe environment.
• Manages operational performance for providers, ensuring successful and timely chart completion.
• Tracks labor costs and medical supplies expense against budget.
• Manages employee timekeeping, attendance, and absence management.
• Works flexible hours, including evenings and weekends.

Requirements

• 3+ years of experience in healthcare environment and clinical experience preferred.
• Ability to work both independently and in a team environment.
• Strong interpersonal and communication skills.
• Detail-oriented and well-organized.
• Microsoft Office experience.
• Reliable transportation.
• Travel required – approximately 50%.

Qualifications

• Committed to the specialty of Urgent Care, with a focus on community service.

Skills

• Leadership and management skills.
• Interpersonal and communication skills.
• Time management and organizational skills.
• Healthcare knowledge and experience.

Benefits

• Competitive salary starting at $60K.
• Parental leave.
• Continuing education opportunities.
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage.
• 401(k) plan with a company match.
• Free urgent care visits for you and your immediate family members.
• Scrubs provided.
• Monthly bonus based on performance and productivity.
• Annual License renewal reimbursement.

Pay

Starting at $60K.

Schedule

Flexible schedule including evenings and weekends, contingent upon site needs.