Multi-Site Manager

About the role

A Multi- Site Manager at Catholic Charities: Property Management & Operations oversees all daily operations of the Site including leasing and rent collection, ensuring unit turn standards are adhered to, and maintaining accurate resident files and records.

Responsibilities

• Oversee all daily operations of the Site including leasing and rent collection, ensuring unit turn standards are adhered to, and ensuring apartments are suitable for occupancy and residents are selected according to HUD/LIHTC/RD and CCHMS criteria.
• Maintain accurate resident files and records in accordance with CCHMS, HUD, USDA, and CHFA criteria’s applicable to the property you are serving and contain all required documentation.
• Provide orientation for new residents by reviewing the lease and community rules, describing services, explaining apartment features, and answering resident questions to orient the new resident and to inform residents of policies they need to follow to maintain compliance with the lease.
• Foster a supportive and inclusive community environment aligned with the mission of Catholic Charities Housing by reflecting Catholic Charities’ commitment to treating all persons with dignity.
• Serve as the primary point of contact for resident concerns, ensuring that each individual feels seen, heard, and valued. Resolve issues with empathy and consistency, recognizing that strong communities are built on trust and care.
• Maintain confidentiality of resident and agency information.
• Work closely with Regional Manager and CCH Leadership to support organizational goals and share insights from the front line.
• Uphold the mission, values, and Catholic social teachings in all interactions and decisions.
• Support housing stability initiatives, including eviction prevention strategies and lease compliance coaching.
• Responsible for initial certification and recertification of all residents, if required, in accordance with policies, procedures, and timelines, maintaining detailed and accurate compliance documentation for all funding sources.
• Aid in preparing for audits, inspections, and reporting requirements.
• Stay current with policy changes and training requirements.
• Utilize Yardi for reporting, recordkeeping, and documentation of resident communications.
• Monitor and update waiting lists as needed, completing an update/purge annually.
• Directly supervise Assistant Site Manager.

  Requirements

  • Strong organizational, administrative, and computer skills.
  • Strong commitment to the mission and values of Catholic Charities including respect for the dignity of all people, compassion in service delivery, and a belief in housing as a foundation of human flourishing.
  • Demonstrated ability to lead with empathy and uphold trauma-informed, resident-centered approaches.
  • Ability to prepare and maintain reports and communicate effectively orally and in writing with persons of diverse cultural and educational backgrounds.
  • Good supervisory skills to include one year in a supervisory capacity.
  • Excellent interpersonal and conflict resolution skills.
  • Ability to interact effectively as a team member and independently with Agency staff and with a diverse client base.
  • Commitment to the mission of Catholic Charities and to supporting housing as a foundation for dignity and stability.
  • Working knowledge of fair housing laws, lease compliance, and property management regulations.

  Qualifications

  • Associate's degree (AA) or equivalent from accredited two-year college or technical school; and/or one years equivalent experience with HUD and/or CHFA, or other affordable housing programs as Property Site Manager, Regional Property Manager, Leasing Agent, Compliance Technician or Assistant Site Manager preferred.
  • Program specific affordable housing certification(s) preferred and may be required within twelve months of employment.

  Skills

  • Strong organizational, administrative, and computer skills.
  • Strong commitment to the mission and values of Catholic Charities.
  • Strong supervisory and conflict resolution skills.
  • Ability to prepare and maintain reports and communicate effectively.
  • Working knowledge of fair housing laws, lease compliance, and property management regulations.

  Benefits

  • Shift is Full Time.
  • Extensive Paid Time Off (4 weeks accrual for new employees - increasing based on tenure).
  • Paid holidays annually.
  • 403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation.
  • Choice of 3 PPO Medical Plans (90% of employee's and 75% of dependent’s premiums is paid by Agency), Dental, & Vision starting the 1st day of the month following start date.
  • Public Service Loan Forgiveness through Federal Student Loans.
  • Many more benefits.

  Pay

  $71,000-$75,000 annually.

  Schedule

  Full Time.