Multi-Site Manager

About the role

The WellNow Urgent Care Multi-Site Manager is responsible for leading two sites, managing operations, ensuring the WellNow mission, vision, culture, and strategy, and providing expertise to ensure high-quality, efficient care.

Responsibilities

• Identifies opportunities for improvement and executes action plans approved by the Regional Director, Operations.
• Onboards, trains, and cross-trains all site team members to ensure adherence to policies, procedures, established practices, and standards.
• Communicates job expectations and conducts individual and team coaching for new and tenured clinic employees.
• Ensures adequate coverage for site staff when call off and unable to work scheduled shifts.
• Facilitates team briefs and monthly meetings to communicate expectations to all team members in a timely manner.
• Maintains patient flow to ensure the site operates efficiently at all times.
• Works with all site team members to ensure coordinated efforts and high-quality care and services.
• Monitors wait times and supports teams to expedite patient flow as much as possible.
• Collaborates and facilitates support as needed and requested by Providers.
• Partners with leadership and providers to recognize and reward Site team and individual Site team members for meeting goals and demonstrating behaviors consistent with the company's mission, vision, and values.
• Follows established scripts and protocols including patient rooming, discharge, and call backs.
• Ensures the office is OSHA compliant and maintains housekeeping and preventative equipment maintenance schedules.
• Oversees 'Multi Site Manager Checklists' to-do and to-delegate on a daily basis.
• Selects, hires, and manages the performance of the entire site team, including preparing and delivering performance reviews; having coaching conversations when needed and driving accountability through performance plans and goals for direct reports.
• Connects with both Providers and clinical teams individually and in groups.
• Gathers feedback from the clinic and escalates meaningful issues to the correct level.
• Addresses patient grievances related to patient experience in the clinics ensuring patient complaints are resolved in a successful manner.
• Creates and drives a culture for patients, visitors, medical staff, colleagues, and others with compassion and respect.
• Strives for excellent patient satisfaction.
• Solves patient and visitor issues and complaints utilizing the grievance policy and procedure.
• Follows through on programs, practices, and team leadership to improve operations, staff retention, and employee engagement.
• Directly oversees occupational medicine at site.
• Manages site metrics including patient satisfaction, patient visits, and expenditures.
• Addresses individual or team performance deficiencies related to site metrics and holds team members accountable.
• Manages accounts receivables/bad debt for their site.
• Submits weekly orders via approved vendor for supplies, reviews scheduling for any errors, opens, or potential conflicts, and reviews scheduled testing visits in EMR for any conflicts or needed updates.
• Submits, reviews, and corrects required reporting and reviews budgeted total for office expenses.
• Ensures the office is OSHA compliant and maintains housekeeping and preventative equipment maintenance schedules.
• Develops and leads the execution of UC goals and objectives with Provider Lead.
• Clearly communicates goals and objectives to employees.
• Creates a work schedule for all clinical positions.
• Ensures adequate staffing at all times.
• Varies staffing levels as indicated by patient volume and efficiency standards.
• Manages employee timekeeping, attendance tracking, absence management, and approvals in a timely manner.
• Manages operational performance for providers ensuring successful and timely completion of charts and drives accountability with timely performance.

Requirements

• 3+ years of experience in healthcare environment and clinical experience preferred.
• May be required to work alternate shifts and may be required to float to other clinic locations.
• Ability to work both independently and in a team environment.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of people.
• Detail-oriented and well organized.
• Microsoft Office experience.
• Reliable transportation.
• Travel required – approximately 50%.
• Effective communication and interaction with employers, patients, providers, managers, and other colleagues.
• Ability to work flexible schedule including evenings and weekends as most of our clinics are open 7 days a week from 7am-11pm.

Qualifications

• Committed to the specialty of Urgent Care, with a focus on serving our communities with quick, convenient, and quality care with continued clinical and patient experience training.

Skills

• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Proficiency in Microsoft Office.
• Experience in healthcare operations and clinical settings.

Benefits

• Competitive salary starting at $60K.
• Parental leave.
• Continuing education opportunities.
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage.
• 401(k) plan with a company match for your future financial security.
• Free urgent care visits for you and your immediate family members.
• Scrubs provided to ensure a professional and comfortable work environment.
• Opportunities for promotional growth as we continue to expand our presence.
• Monthly bonus based on your performance and productivity.
• Annual License renewal reimbursement.

Pay

Starting at $60K.

Schedule

Expected to present in clinics a minimum of 5 days a week working a combination of days, nights, and weekends contingent upon site needs.