Multi-site Lifestyle Coordinator - Active Adult
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally. The company is the largest operator of apartments in the United States, managing over one million units/beds globally.
About the role
The Multi-Site Lifestyle Coordinator is responsible for planning, coordinating, and executing engaging social, educational, wellness, and recreational programs that enhance the resident experience and support resident retention across two or more Active Adult communities. This role serves as a visible ambassador of community culture by fostering meaningful resident connections, coordinating events and activities, and developing partnerships that enrich community life. The position also supports community sales and marketing efforts by assisting with prospect engagement, resident onboarding, move-in coordination, and community outreach initiatives.
Responsibilities
- Greets prospects and residents as they enter the office/leasing area and ensures their comfort while they wait to speak with a team member.
- Assists with tours as needed.
- Answers phone calls, routes calls to the appropriate team member, and assists with completed service request callbacks.
- Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival.
- Manages and monitors the loading dock and/or elevator schedule for move-ins and move-outs.
- Manages all package deliveries by documenting arrival information and notifying residents within 24 hours.
- Ensures all amenities are in tour condition and prepared for resident use.
- Utilizes amenity space to develop and execute innovative, creative, and dynamic events, services, and programs.
- Develops outcomes and assessment metrics to determine the success of programs.
- Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information of interest to residents.
- Maintains positive relationships and contacts with concierge vendors and local businesses.
- Offers recommendations to residents on a variety of services or needs and stays updated on community events.
- Monitors and responds to the Lifestyle email account and works with the Lifestyle Team to ensure timely responses.
- Creates and produces the monthly calendar, newsletter, and flyers with activities and events.
- Monitors and submits items for Resident Portal postings.
- Participates in ensuring Greystar sales and marketing program standards and benchmarks are met.
- Provides input into the development of budgets within the property portfolio as it relates to planned activities and resident retention.
- Manages expenses to budget.
Pay
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills, and geographical location.
Benefits
- Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
- Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
- Generous Paid Time off: 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays for new hires, plus your birthday off after 1 year of service. Additional vacation accrued with tenure.
- Onsite housing discount at Greystar-managed communities (subject to discount and unit availability).
- 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
- 401(k) with Company Match up to 6% of pay after 6 months of service.
- Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
- Employee Assistance Program.
- Critical Illness, Accident, Hospital Indemnity, Pet Insurance, and Legal Plans.
- Charitable giving program and benefits.
Benefits are offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary due to Collective Bargaining Agreements and/or local governing authority.
Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.