Multi-Site Certified Senior Medical Assistant- Primary Care Group (Travel through The Woodlands area)

About the role

This position is located in the Primary Care Group across the Houston Metropolitan area. The role is non-exempt and requires travel within the designated area.

Responsibilities

• Role models and promotes a positive work environment that actively assists interprofessional care team to achieve optimal department results.
• Collaborates with all members of the interprofessional health care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.
• Independently executes the duties and serves as a clinical resource in the department, using advanced skills and competencies, guiding and mentoring colleagues through processes in order to provide optimal patient care.
• Performs patient check in/out functions. Obtains and inputs accurate scheduling and registration data to initiate financial clearance activities as needed. Performs more complex processes related to scheduling other clinic related protocols.
• Coordinates patient flow as directed with consistency, timeliness and expert skill while may result in service delays or denials. Handles add-ons, reschedules, and cancellations appropriately and as per department protocol.
• Provides care to patients visiting the clinic under the direct supervision of a Physician, Registered Nurse, or clinic leadership procedures. Complete pre-visit planning workflow prior to visit whenever possible, including completing and/or requesting appropriate documentation. In collaboration with the provider team, anticipates the needs of the specific patient population.
• Communicates with patient, obtains, and documents vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), chief complaint(s), preforms medication(s) review, discusses/reviews medical and social history (as appropriate). Documents, in patient’s electronic medical record (EMR). care administered, all diagnostic measurements, treatments, and procedures in accordance with established policies and procedures.
• Follow-up with patient as appropriate to ensure compliance with recommendations, medications, lab/x-ray results, special visits, PCP visits, dieticians, diabetes educators, etc. Ensures patient utilization and activation of MyChart.
• Provides care coordination with hospital, ED, consulting physicians and/or community resources whenever appropriate to including handling patient inquiries.
• Enters patient and operational data into various database systems with a high level of thoroughness, accuracy, and timeliness.
• Responsible for stocking exam rooms, taking inventory, and ordering supplies.
• Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Role models effective time management and coordinates colleagues to meet the overall demands of the department.
• Accurately records information when performing functions such as charge entry, registration, scheduling, insurance verification/coordination, or obtaining authorizations or referrals to ensure financial objectives are met. Conducts front end revenue cycle duties as directed. Educates patients and others regarding billing processes and potential financial responsibilities as necessary.

Qualifications

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
• Five years medical assistant experience with highly complex, chronic disease management or in a specialty discipline to include patient services representative experience.
• Required: Certified Medical Assistant through AAMA, NAHP, NCCT, NHA or Registered Medical Assistant or EMT and BLS - Basic Life Support or Instructor (AHA) - American Heart Association CPT – Certified Phlebotomy Technician (ACA)

Skills and Abilities

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Knowledge of medical practice and care of patients and ability to assist with examinations, diagnostic and treatment procedures, knowledge of medical equipment and instruments
• Skill in developing and maintaining clinical quality assurance to maintain accurate medical records
• Demonstrate a learning attitude toward solving problems, using good reasoning and judgment
• Provide safe patient-centered, compassionate, and competent care
• Proficient in computer skills for documentation and work-related purposes and the ability to utilize software systems such as the electronic medical record.
• Completes required continuous training and education, including department-specific requirements. Maintain current certifications
• Ability to establish and maintain effective working relationships with patients, medical staff, coworkers, and the public as well as strong customer service, phone, and scheduling skills
• Ability to work with peers in a team situation
• Possess an understanding of the patient population as it relates to the clinical disease process
• Proficient in computer skills for documentation and work-related purpose
• Demonstrates advanced assessment competences appropriate for level of practice