Multi-Site Senior Medical Assistant - Primary Care (Medical Center)

About the Role

The Multi‑Site Senior Medical Assistant (Multi‑Site Sr. MA) works across multiple Houston Methodist Primary Care sites, specialties, and service lines. The role provides high‑quality support of patient care and services, performing advanced examinations and treatments while acting as an expert in technical procedures. Under direct supervision of a Physician, APP, and/or Registered Nurse, the Sr. MA handles patient check‑in/check‑out, appointment scheduling, medical necessity compliance, eligibility verification, and revenue‑cycle functions such as timely claims submission. Additional duties include assisting with examinations, procedures, diagnostic studies, treatments, dressing changes, and general administrative tasks in compliance with CLIA, HIPAA, NCQA, and government standards. This position is classified as non‑exempt.

Qualifications

• High School diploma or equivalent (GED, homeschool equivalency, partial or full post‑secondary education, etc.).
• Five years of medical assistant experience with highly complex, chronic disease management or in a specialty discipline, including patient services representative experience.
• Required: Certified Medical Assistant (AAMA, NAHP, NCCT, NHA) or Registered Medical Assistant or EMT, plus BLS (Basic Life Support) or Instructor certification (American Heart Association).
• Preferred: Certified Phlebotomy Technician (CPT – ACA).

Skills and Abilities

• Demonstrated competence to safely perform assigned duties, validated through ongoing assessments.
• Proficient oral, written, and reading skills in English, especially for safety‑critical communication.
• Effective communication with patients, physicians, families, and co‑workers, emphasizing customer‑service focus and positive language.
• Knowledge of medical practice, patient care, examinations, diagnostic and treatment procedures, and medical equipment.
• Ability to develop and maintain clinical quality assurance and accurate medical records.
• Problem‑solving attitude with sound reasoning and judgment.
• Provision of safe, patient‑centered, compassionate, and competent care.
• Strong computer skills for documentation and EMR utilization; proficiency with relevant software systems.
• Commitment to continuous training, department‑specific education, and maintenance of current certifications.
• Excellent interpersonal skills for establishing effective relationships with patients, staff, and the public; strong phone and scheduling abilities.
• Team‑oriented work style with the ability to collaborate effectively.
• Understanding of patient populations and related clinical disease processes.
• Advanced assessment competencies appropriate to the level of practice.

Essential Functions

• People: Role models a positive work environment, leads problem resolution, facilitates teamwork, collaborates with the interprofessional team, teaches peers, provides structured feedback, performs patient check‑in/out, manages scheduling and registration data, and coordinates patient flow while handling add‑ons, reschedules, and cancellations per protocol.
• Service: Provides patient care under supervision, completes pre‑visit planning, obtains and documents vital signs, medication reviews, and medical/social history, records care in the EMR, follows up on recommendations and test results, ensures MyChart activation, coordinates care with hospital, ED, consulting physicians, and community resources, and uses excellent communication to enhance patient satisfaction.
• Quality/Safety: Reports patient observations and problems, recognizes abnormal clinical findings, safeguards patient privacy, performs routine tests (EKG, rapid strep, urinalysis, pregnancy tests), sterilizes instruments and exam rooms, serves as liaison among patients, staff, and third parties, resolves access and quality issues, and enters operational data accurately and promptly.
• Finance: Stocks exam rooms, inventories and orders supplies, manages time efficiently, records charge entry, registration, scheduling, insurance verification, authorizations, and referrals to meet financial objectives, conducts front‑end revenue‑cycle duties, and educates patients on billing processes and financial responsibilities.
• Growth/Innovation: Develops team members’ skills, participates in professional development and departmental education, proposes innovative solutions through performance‑improvement activities, maintains an up‑to‑date individual development plan, initiates process improvements for patient flow and quality, and seeks continuous learning beyond baseline competencies.

Supplemental Requirements

• Uniform: Scrubs required; business professional attire not required; other department‑approved attire permitted.
• On‑call: Not routinely required, but may be called for emergencies (e.g., disaster, severe weather events).
• Travel: May require travel within the Houston Metropolitan area; travel outside the metropolitan area is not required.