Certified Multi-site Senior Medical Assistant - Primary Care (Southeast Region)

About the role

At Houston Methodist, the Multi‑Site Senior Medical Assistant (Multi‑Site Sr. MA) works across multiple sites, specialties, and service lines. The Sr. MA provides high‑quality support of patient care and services, functioning as an expert with advanced knowledge of examinations and treatments. Under direct supervision of a Physician, APP, and/or Registered Nurse, the Sr. MA communicates appropriately, carries out delegated medical‑assistant tasks, oversees scope of practice (e.g., Hand Hygiene Validator, EMR super‑user), performs patient check‑in/out, appointment scheduling, medical‑necessity compliance, and eligibility verification. The role supports timely, accurate claims submission and may perform registration and other revenue‑cycle functions. It assists with patient examinations, procedures, diagnostic studies, treatments, dressing changes, and general administrative duties in accordance with CLIA, HIPAA, NCQA, government standards, and company policies.

Qualifications

• High School diploma or equivalent (GED, homeschool equivalency, partial or full post‑secondary education, etc.).
• Five years of medical‑assistant experience with highly complex, chronic disease management or in a specialty discipline, including patient services representative experience.
• Required: Certified Medical Assistant (AAMA, NAHP, NCCT, NHA) or Registered Medical Assistant or EMT, and BLS – Basic Life Support or Instructor (AHA).
• Preferred: Certified Phlebotomy Technician (CPT – ACA).

Skills and Abilities

• Demonstrates the skills and competencies necessary to safely perform the assigned job, verified through ongoing assessments.
• Proficient in speaking, reading, and writing English to perform essential functions, especially those affecting patient or employee safety.
• Effective communication with patients, physicians, families, and co‑workers, emphasizing customer‑service focus and positive language.
• Knowledge of medical practice, ability to assist with examinations, diagnostic and treatment procedures, and familiarity with medical equipment and instruments.
• Skill in developing and maintaining clinical quality assurance to ensure accurate medical records.
• Learning attitude toward problem‑solving, using sound reasoning and judgment.
• Provides safe, patient‑centered, compassionate, and competent care.
• Proficient computer skills for documentation and work‑related purposes; ability to use electronic medical record systems.
• Completes required continuous training and education, maintains current certifications, and meets department‑specific requirements.
• Establishes and maintains effective working relationships with patients, medical staff, coworkers, and the public; strong customer‑service, phone, and scheduling skills.
• Works effectively in a team environment.
• Understands the patient population as it relates to clinical disease processes.
• Demonstrates advanced assessment competencies appropriate for the level of practice.

Essential Functions

People

• Role models and promotes a positive work environment, assisting the interprofessional care team to