Multi-Line Claims Adjuster II – Auto & Property Damage (Remote)

Job Summary

The Multi-Line Claim Representative II is responsible for the investigation and adjustment of assigned first-party auto and property damage claims, along with some liability exposures, across a national, multi-jurisdictional claim environment. This role manages claims from assignment through resolution (cradle to grave) while ensuring compliance with CCMSI claim handling standards, client-specific instructions, and applicable state laws.

Responsibilities

• Investigate, evaluate, and adjust first-party auto and property damage claims, with some liability exposure
• Confirm coverage and apply policy provisions to determine compensability
• Conduct timely investigations, including gathering documentation, photos, and other supporting materials
• Obtain and review supporting evidence (e.g., incident reports, CCTV when applicable)
• Establish and maintain appropriate reserves within authority guidelines
• Evaluate damage claims, including auto and non-auto property losses
• Review medical documentation and evaluate injury exposures when present
• Identify claims requiring carrier reporting and take appropriate action
• Negotiate settlements within authority limits and client expectations
• Manage claims to timely resolution, with many files closing within 30 days
• Maintain accurate and up-to-date claim documentation, notes, and diary management
• Communicate effectively with claimants and internal stakeholders
• Cookordination with legal teams and outside counsel on litigated claims when applicable
• Ensure compliance with corporate claim handling standards and service commitments

Qualifications

• 3–5 years of claim handling experience, including first-party auto and/or property
• Foundational understanding of coverage analysis and liability investigation
• Strong organizational skills and ability to maintain consistent diary follow-up
• Familiarity with multi-jurisdiction claim handling
• Strong analytical and decision-making capabilities
• Proficiency in Microsoft Office applications
• Reliable, predictable attendance during assigned client service hours
• Ability to obtain and maintain additional licenses (NY strongly preferred; FL, TX, AZ, AL, and others a plus)
• Prior TPA experience is a plus
• Experience in high-volume claim environments
• Additional state adjuster licenses (Bilingual in both written and spoken Spanish, may use 2-10% of any day)