Multi-Line Claims Adjuster

About the role

The Multi-Line Liability Claim Representative I position is responsible for investigating and adjusting assigned multi-line liability claims. This role may serve as an advanced training position for future promotions to a Multi-Line Liability Claim Rep II or more senior claim positions.

Responsibilities

• Investigate and adjust multi-line liability claims in accordance with established procedures using CCMSI guidelines and direct supervision.
• Review medical, legal, and miscellaneous invoices to ensure they are reasonable and related to ongoing liability claims.
• Negotiate any disputed bills for resolution.
• Authorize and make payments of multi-line liability claims using a claim payment program in line with industry standards and within settlement authority.
• Negotiate settlements with claimants and attorneys in accordance with client authorization.
• Assist in selecting and supervising defense attorneys.
• Assess and monitor subrogation claims for resolution.
• Prepare reports detailing claims, payments, and reserves.
• Provide reports and monitor files, as required by excess insurers.
• Comply with service commitments as established by the team.
• Deliver quality claim service to clients.

Qualifications

• 3+ years liability claim experience or equivalent education (Bachelor’s degree in Risk Management or Insurance related program, or Associates degree preferred).
• Excellent oral and written communication skills.
• Strong organizational abilities and flexibility.
• Initiative and the ability to work independently.
• Discretion and confidentiality required.
• Ability to work as a team member in a rapidly changing environment.
• Reliable, predictable attendance within client service hours.
• Responsive to internal and external client needs.
• Ability to clearly communicate verbally and/or in writing both internally and externally.