Multi-Line Claims Adjuster – Commercial Auto & GL/BI - Remote

Job Summary

The Multi-Line Claim Consultant is responsible for the investigation, evaluation, and adjustment of assigned multi-line claims across multiple disciplines, including Auto, Commercial Auto, General Liability (GL), and Bodily Injury (BI). This role supports a multi-client desk (up to four national accounts) across all states and requires the ability to shift between claim types throughout the day while maintaining quality and compliance.

Responsibilities

• Investigate, evaluate, and adjust multi-line liability claims (property damage & bodily injury) in accordance with CCMSI standards and state requirements.
• Manage claims involving commercial vehicles, trucking exposures, and third-party liability.
• Determine coverage, assess liability, and develop defensible claim strategies.
• Review medical, legal, and vendor invoices for accuracy and reasonableness; negotiate discrepancies as needed.
• Establish, monitor, and adjust reserves in alignment with exposure and authority guidelines.
• Negotiate settlements with claimants, attorneys, and representatives in accordance with client expectations.
• Engage, coordinate, and manage defense counsel or other external vendors when appropriate.
• Identify and pursue subrogation opportunities.
• Maintain detailed and timely claim documentation, diary management, and financial reporting.
• Support excess reporting requirements and client communication needs.
• Deliver consistent, high-quality service with professionalism and integrity.

Qualifications

• Required: Active adjuster license in home state required (multi-state licensing preferred)
• Experience: 5+ years of multi-line claims experience is required (Auto, Commercial Auto, GL, BI)
• Skills: Strong analytical, negotiation, and decision-making skills; strong ability to handle diverse claim types and pivot quickly throughout the workday; excellent time-management and organizational abilities; strong written and verbal communication skills; ability to work independently in a remote environment with strong accountability; reliable, predictable attendance during business hours
• PREFERRED: Litigation experience preferred; Third Party Administrator (TPA) experience preferred; New York adjuster license (nice to have); Experience performing coverage evaluations and coverage position analysis; Comfort reviewing and applying contractual risk transfer, indemnification, and additional insured concepts; Litigation management experience; Experience working within a TPA environment; Bilingual (English/Spanish) is a bonus