Multi-Line Claims Adjuster – Commercial Auto (GL, PD & BI)

Job Summary

The Multi-Line Claim Representative II is responsible for the investigation and adjustment of assigned commercial auto claims, including third-party property damage (PD), bodily injury (BI), and general liability exposures within a national accounts environment. This role manages claims from assignment through resolution (cradle to grave) across multiple jurisdictions while ensuring compliance with CCMSI claim handling standards, client-specific instructions, and applicable state laws.

Qualifications

• Required: Valid adjuster licenses is required, or the ability to obtain within the first 60 days of employment.
• Experience handling liability claims
• Strong analytical, negotiation, and decision-making skills
• Excellent time-management and organizational abilities
• Strong written and verbal communication skills
• Ability to work independently in a remote environment with strong accountability
• Reliable, predictable attendance during business hours

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy)
• + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

Compensation & Compliance

The posted salary reflects CCMSI's good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

How We Measure Success

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable execution
• Client partnership – proactive communication and strong follow-through
• Professional judgment – owning outcomes and solving problems with integrity
• Cultural alignment – believing every claim represents a real person and acting accordingly