Multi-Line Claim Adjuster I (Auto/Property)

Job Summary

The Multi-Line Claim Representative I is responsible for the investigation and adjustment of assigned commercial auto and property claims within a national accounts environment. This role manages claims from assignment through resolution (cradle to grave) while adhering to CCMSI claim handling standards, client-specific instructions, and applicable state regulations.

Responsibilities

• Investigate, evaluate, and adjust commercial auto and property claims in accordance with corporate standards, client guidelines, and jurisdictional requirements
• Apply knowledge of commercial auto policies and coverage to determine compensability and exposure
• Conduct thorough liability investigations, including fact gathering, analysis, and documentation
• Apply principles of comparative/contributory negligence in claim evaluation and decision-making
• Establish and maintain appropriate reserves within authority guidelines
• Review damage estimates, invoices, and related documentation for accuracy and claim relevance
• Negotiate settlements within authority limits and in alignment with client expectations
• Issue claim payments in accordance with CCMSI procedures and industry standards
• Maintain accurate and timely claim documentation, diary management, and file updates
• Communicate effectively with clients, claimants, and vendors, ensuring responsiveness and clarity
• Identify and pursue subrogation opportunities where applicable
• Manage claims across multiple accounts within a national account structure
• Ensure compliance with all service commitments and corporate claim handling standards

Qualifications

• 1–2 years of claim handling experience (commercial auto and/or property)
• Foundational understanding of commercial auto coverage
• Experience or training in liability investigations and negligence evaluation
• Strong verbal and written communication skills
• Ability to manage multiple priorities and maintain organization in a fast-paced environment
• Self-starter with strong follow-through and accountability
• Proficiency in Microsoft Office applications
• Reliable, predictable attendance during assigned client service hours
• Current adjuster license in home state
• Nice to have: Experience handling multiple accounts in a national or carrier environment, prior TPA experience, additional state adjuster licenses, exposure to general liability claims, bilingual proficiency (Spanish)