Multi-Duty Receptionist - Farragut Family Practice

About the role

Farragut Family Practice, a division of Summit Medical Group, seeks an experienced Multi‑Duty Receptionist to join a passionate, authentic, and growing team. The ideal candidate is professional and friendly, enjoys working with patients and families, and will work full‑time Monday‑Friday, 7:30 am‑4:00 pm.

Responsibilities

• Answers phone calls in a professional manner and assists caller’s needs appropriately.
• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks‑in patients, verifies and updates necessary information in the medical records/database, performs all registration functions and collects copays and balances due, as appropriate.
• Assists patients with ambulatory difficulties, or other needs, as appropriate.
• Appointment scheduling, referrals, and pre‑certifications, etc.
• Files charts and coordinates lab work, as requested.
• Sorts and delivers mail, medical records, and other correspondence.
• Maintains work area in a neat and orderly manner.
• Attendance/Punctuality: Dependable and arrives to work on time; notifies supervisor at least 2 weeks in advance for time off (excluding emergencies).
• Cooperates and helps coworkers if needed and is committed to the success of the team.
• Attends meetings, as required.
• Maintains strictest confidentiality, both internally (with other Summit employees) and externally (with the public).
• Adheres to the corporate compliance plan and policies.
• Actively participates in site‑level Quality Improvement Activities.
• Each employee will contribute to the continual evaluation of site performance as well as the implementation and measurement of improvement activities that increase the quality of care provided to patients.
• Performs related work, as assigned.

Requirements

• High School Diploma, or equivalent, required.
• Prefer one year experience in a medical office setting.

Skills

• Strong communication skills.
• Attention to detail.
• Time management.
• Organization.
• Ability to build trust through active listening and collaboration, while being humble and people‑smart.
• Team‑first mindset with a desire to help others and motivated by pursuing excellence.

Benefits

• Full Benefits Package available including PTO, Medical, Dental, Vision, STD, LTD, Life Insurance, 401K, and more!

Schedule

Monday‑Friday, 7:30 am‑4:00 pm (full‑time).