Multi-Duty Receptionist - Upper Cumberland Family Physicians

About the role

Upper Cumberland Family Physicians, a division of Summit Medical Group, seeks an experienced Multi‑Duty Receptionist to join their passionate, authentic, and growing team. The ideal candidate must be professional and friendly and enjoy working with patients and their families. This is a full‑time opportunity.

Summit Medical Group is East Tennessee’s largest primary care organization with more than 526 providers at 90 practice locations in 23 counties. It also operates four diagnostic centers, mobile diagnostic services, eight physical therapy centers, four express clinics, a central laboratory, and a sleep services center, serving over 370,000 patients and averaging over one million encounters annually. The organization offers an employee wellness program that provides a discounted monthly insurance premium for active participants.

Responsibilities

• Answers phone calls in a professional manner and assists caller’s needs appropriately.
• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks‑in patients, verifies and updates necessary information in the medical records/database, performs all registration functions and collects copays and balances due, as appropriate.
• Assists patients with ambulatory difficulties, or other needs, as appropriate.
• Appointment scheduling, referrals, and pre‑certifications, etc.
• Files charts and coordinates lab work, as requested.
• Sorts and delivers mail, medical records, and other correspondence.
• Maintains work area in a neat and orderly manner.
• Attendance/Punctuality: Dependable and arrives to work on time; notifies supervisor at least 2 weeks in advance for time off (excluding emergencies).
• Cooperates and helps coworkers if needed and is committed to the success of the team.
• Attends meetings, as required.
• Performs related work, as assigned.

Requirements

• High School Diploma or equivalent required.
• Strong communication skills, attention to detail, time management, and organization are critical.
• Ability to build trust through active listening and collaboration, while being humble and people smart.
• Team‑first mindset with a desire to help others and motivated by pursuing excellence.
• Prefer one year of experience in a medical office setting.

Benefits

• Full benefits package including PTO, Medical, Dental, Vision, STD, LTD, Life Insurance, 401K, and more.
• Employee wellness program offering a discounted monthly insurance premium for active participants.