Receptionist

About the Role

The Receptionist efficiently performs clerical support and serves as the facility’s first greeter for all visitors in person as well as via phone, adhering to all applicable laws, regulations, and Life Care standards.

Requirements

• High school graduate or equivalent
• Successfully completed a secretarial science program from an accredited college or university OR have a minimum of six (6) months experience in a clerical role
• Proficient in Microsoft Word, Excel, and email
• Ability to make independent decisions when circumstances warrant such action
• Knowledgeable of practices, procedures, laws, regulations, and guidelines governing functions in the post-acute care facility
• Ability to implement and interpret departmental programs, goals, objectives, policies, and procedures
• Perform proficiently in all competency areas including but not limited to: patient rights, safety, and sanitation
• Ability to maintain professional working relationships with associates, vendors, etc.
• Maintain confidentiality of all proprietary and/or confidential information
• Understand and follow company policies, including harassment and compliance procedures
• Display integrity and professionalism by adhering to Life Care’s Code of Conduct
• Complete mandatory Code of Conduct and other appropriate compliance training

Responsibilities

• Serve as the first point of contact for guests and visitors in person as well as via phone in a friendly and professional manner
• Effectively operate the facility phone and paging system
• Exhibit excellent customer service and a positive attitude towards patients
• Assist in the evacuation of patients
• Demonstrate dependable, regular attendance
• Concentrate and use reasoning skills and good judgment
• Communicate and function productively on an interdisciplinary team
• Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours
• Read, write, speak, and understand the English language