Receptionist

About the role

Meet and greet clients and their pets. Coordinate and represent all facets of client services. To serve as a good will ambassador for the hospital.

Skills

• Excellent client service skills
• Excellent phone skills
• Computer skills preferred
• Must be friendly, outgoing, “people-oriented.”
• Excellent communication skills
• Ability to work in a team oriented environment
• Well groomed, organized and detail oriented
• Ability to take direction
• Ability to handle money accurately and honestly
• Must possess sound decision making skills and multi-task while working in an environment of stress

Requirements

• High School Diploma
• Must have experience working with the public, i.e. restaurant, retail or service business
• Experience in a veterinary hospital or other doctor’s office is a plus

Responsibilities

• Scheduling appointments
• Effective determination and scheduling of emergencies
• Authority to delay disputed charges until further reviewed by supervisor
• Authority to resolve client service issues within established guidelines

Physical Requirements

• Dependable attendance is required
• Any allergies to animals must be controllable through medication
• Must be able to lift 40 pounds
• Must be willing to work long or irregular hours under pressure conditions
• This position requires the ability to walk, bend, stand and reach constantly during a minimum 8-hour day
• Visual acuity sufficient to maintain accurate records, recognizes people and understands written directions
• Ability to speak and hear sufficiently to understand, give information in person and over the telephone
• Fine motor skills adequate for utilizing office equipment such as computers, telephones, copiers, fax machines, etc.

Benefits

• Competitive compensation
• Comprehensive benefits package including medical, dental, vision
• Paid vacation/sick days
• 401(k)
• Generous employee pet discounts