MSR AS (GPO) - 08/17

TEKsystems is hiring Member Service Representatives (MSRs) to support a Fortune 100 Financial Institution in Pensacola, FL. This is a contract-to-hire, hybrid position.

About the role

As a Member Service Representative, you will serve as the first point of contact for members by providing exceptional customer service and assisting with a variety of account-related inquiries. This is a fast-paced, inbound call center environment where you will help members navigate their financial needs while delivering a positive member experience.

Responsibilities

• Handle a high volume of inbound member calls regarding account services and banking products.
• Assist members with account inquiries, debit card requests, balance transfers, account maintenance, and general banking needs.
• Research and resolve member concerns while providing accurate and timely information.
• Navigate multiple computer systems simultaneously while documenting interactions.
• Maintain compliance with banking policies, procedures, and regulatory requirements.
• Identify opportunities to provide additional products or services that meet member needs.
• Deliver a positive member experience by demonstrating professionalism, empathy, and problem-solving skills.

Requirements

• Minimum 1 year of customer service experience.
• Experience working in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong computer skills with the ability to navigate multiple systems simultaneously.
• Problem-solving and conflict-resolution abilities.
• Comfortable working in a high-volume call environment.
• High School Diploma or GED required.
• Ability to receive and apply coaching and feedback.
• Strong attendance and reliability.
• Must reside within 60 miles of the Pensacola campus.
• Home internet must meet company requirements if participating in a hybrid schedule.

Schedule

• Post-training flexible schedules available.
• Typical shift examples:
  • 11:00 AM – 8:30 PM CST
  • 11:30 AM – 9:00 PM CST
  • 12:00 PM – 9:30 PM CST
• Must be available to work one weekend day as part of a rotating schedule.
• Training is fully on-site in Pensacola, FL.
• After successful completion of training, associates may transition to a hybrid schedule.

Pay

$19.75/hour. Overtime opportunities available.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)