MSR CL (GPO) - 09/14

Respond to inquiries and requests from members and other individuals within a 24/7 high-volume, schedule-driven, and structured contact center operation. Provide information regarding the client's products and services, demonstrating knowledge, active listening, multiple system adaptability, and engagement methods to ensure an optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and/or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.

Responsibilities

• Handle high-volume inbound inquiries and requests in a 24/7 contact center environment.
• Provide accurate information about products and services using active listening and system adaptability.
• Perform transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts.
• Identify and recommend additional products and services to meet member needs.

Requirements

• Experience in call centers, administrative roles, banking/mortgage, professional environments, or high-volume retail.
• Expert-level proficiency in customer service and data entry.

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental, and vision insurance.
• Critical illness, accident, and hospital insurance.
• 401(k) Retirement Plan with pre-tax and Roth post-tax contribution options.
• Life insurance (voluntary life and AD&D for employees and dependents).
• Short- and long-term disability coverage.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time off/leave (PTO, vacation, or sick leave).

Pay

$19.75 - $19.75/hour.

Schedule

This is a hybrid position based in Pensacola, FL. The role operates within a 24/7 contact center environment.

This is a Contract to Hire position.