MSR AS (GPO) - 08/24

About the role

Engage with members and individuals in a 24/7 high-volume, schedule-driven contact center. Provide information about a wide range of products and services with a focus on delivering exceptional customer service. Handle transactions for savings, checking, loans, credit cards, IRAs, and other accounts while advising members on suitable products and services.

Responsibilities

• Respond to inquiries and requests from members and other individuals.
• Provide information on products and services with active listening and engagement.
• Perform transactions for savings, checking, loans, credit cards, and IRAs.
• Advising members on additional products and services that meet their needs.
• Ensure optimal member experience and customer service in a structured environment.

Essential Skills

• Excellent customer service skills.
• Strong data entry capabilities.
• Experience in a call center or similar high-volume, structured environment.
• Ability to adapt to multiple systems and engagement methods.
• Compliance with policy standards.

Additional Skills & Qualifications

• Experience in administrative, secretary/receptionist, banking/mortgage, or high-volume retail environments.
• Familiarity with environments such as Starbucks, Chick-fil-A, or Target.

Why Work Here?

Join the largest Credit Union in the world, serving the financial needs of our military and their families globally. With over 343 branches worldwide, our Contact Center offers an opportunity to be part of a high-energy, dynamic team handling inbound calls from our members.

Job Type & Location

This is a Contract to Hire position based out of Pensacola, FL.

Pay And Benefits

The pay range for this position is $19.75 - $19.75/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Work Environment

The Contact Center operates 24/7/365, supporting members worldwide. Shifts are designed to promote work-life balance, with flexibility in start and end times. Scheduled breaks and meals are taken as planned, and shifts may require taking continuous calls for up to four hours. The role offers a hybrid/onsite requirement, ensuring reasonable flexibility to accommodate personal and family life.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.