MSR AS (GPO)

To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. Provide information regarding the client's products and services, demonstrating knowledge, active listening, multiple system adaptability, and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and/or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.

Responsibilities

• Respond to inquiries and requests from members and other individuals in a 24/7 high-volume contact center environment.
• Provide information about the client's products and services using active listening and system adaptability.
• Perform transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts.
• Advise members on additional products and services that may meet their needs.

Skills

• Customer service
• Data entry
• Experience in high-volume environments (e.g., Starbucks, Chick-fil-A, Target)

Requirements

• Expert-level experience in call centers, administrative roles, receptionist roles, banking/mortgage, professional environments, or high-volume retail.

About the Role

This is a Contract to Hire hybrid position based in Pensacola, FL.

Pay

The pay range for this position is $19.75 - $19.75/hr. Individual compensation will depend on qualifications, skills, relevant experience, job knowledge, geographic location, and internal equity.

Benefits

If eligible, benefits for this temporary role may include:

• Medical, dental, and vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)

About TEKsystems

TEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions to take advantage of new opportunities. With a team of 80,000 strong, TEKsystems works with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, TEKsystems drives transformation and delivers business outcomes for progressive leaders.