MSP Level 2 IT Support and Help Desk

About the role

At 360 Networks, we're a fast-growing, collaborative team where your skills are valued, your ideas make an impact, and your work directly drives client success.

Responsibilities

• Support incoming issues that may include procedural, software, hardware, and operating system problems for their technologies, desktops, laptops, wireless devices, peripherals, servers, and software.
• Configure, troubleshoot, and repair Cloud-based networking, Windows servers and workstations, Firewalls, Exchange server and Active Directory.
• Work comfortably under pressure and deliver on tight deadlines with a meticulous attention to detail and outstanding problem-solving skills.
• Manage time efficiently, multi-task, adapt to changes, and stay calm under pressure, especially during client emergencies.

Requirements

• 3+ years of hands-on experience configuring, troubleshooting, and repairing Cloud-based networking, Windows servers and workstations, Firewalls, Exchange server and Active Directory.
• Excellent high-level troubleshooting, attention-to-detail, organization, communication and customer service skills.
• Excellent time management skills and the ability to efficiently multi-task, adapt and stay calm under pressure to any changes or client emergencies.

Qualifications

• Windows 7, Windows 10, Windows 11.
• MS Exchange, MS Office / 365.
• Networking/Switching hardware: VLANS, Routing, Switching.
• Networking Protocols - TCP/IP, DHCP, DNS, VPN, Firewall.
• Cyber Security (Hacks & Viruses).
• Advanced education in related IT field.
• Mac operating system experience a plus!

Skills

• Microsoft Server & Cloud based Azure or AWS.
• Active Directory, Group Policy & User Profile Management.

Benefits

• Healthcare coverage with a low $1,500 deductible.
• Professional development opportunities.
• Paid time off.
• 401(k) plan with up to a 4% employer match.

Pay

$75,000.00 per year.

Schedule

Full-time.