IT Support Specialist Level 3 (MSP)

What You’ll Do

• Support & Stabilize Environments: Monitor, maintain, and optimize client networks, servers, and cloud environments
• Own Escalations: Act as a technical escalation point for the Service Team on complex issues
• Troubleshoot Effectively: Diagnose and resolve advanced issues across systems, networking, and infrastructure
• Strengthen Security: Support firewalls, VPNs, backups, and overall security posture
• Deliver a 5-Star Experience: Provide clear, confident support to both clients and internal team members

Requirements

• Technical Experience: 3–5+ years in IT support or systems administration (MSP experience strongly preferred)
• Core Knowledge: Windows environments, Active Directory, networking fundamentals (DNS, DHCP, VLANs), and server infrastructure
• Problem Solving: Ability to work through more complex issues and support others in doing the same
• Team Mindset: Comfortable collaborating with the Service Team and stepping in as needed
• Certifications (Preferred): Network+, Security+, or similar

Benefits

• Growth: Exposure to a wide range of environments, systems, and technologies
• Team Environment: Collaborative culture where you’re supported and your input matters
• Impact: Opportunity to be a key technical resource and make a real difference
• Benefits: Health, dental, PTO, 401k, and more