MSP Help Desk/Service Desk Support - L2
Axxys Technologies · Plano, TX · 3 mo ago
On-siteInformation TechnologyFull-time
Responsibilities
- Provide technical support to our clients through phone, email, and remote support tools
- Troubleshoot software, hardware, and network issues, and document these issues and resolutions in our ticketing system
- Install, configure, and maintain software, hardware, and peripherals as required
- Collaborate with clients, colleagues, and partners to ensure prompt resolution of issues
- Monitor systems and alert clients of potential issues or outages
- Escalate complex issues to senior engineers as required
- Provide timely updates to clients regarding ticket status and resolution
Requirements
- At least 2 years of experience in a help desk or service desk support role
- Good understanding of Windows Server Administration and Active Directory
- Strong knowledge of IT security principles and best practices
- Familiarity with desktop platforms, including Windows, iOS, and Android
- Experience with G-Suite and Office 365
- Good understanding of network topologies, protocols, and architecture
- Experience with ITSM tools, such as Kaseya/ConnectWise
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Retirement Plan (401k, IRA)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
Schedule
(Not specified)
Pay
(Not specified)