L1 Help Desk Support

About the role

Our team is seeking qualified help desk technicians to support one of the largest, most collaborative enterprise service desks in the defense space. You will be responsible for providing remote support via phone, email, text, and virtual software to millions of global end users.

Responsibilities

• Provide remote support via phone, email, text, and virtual software to millions of global end users.
• Resolve technical problems (Tier 1) and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures.
• Document all customer interactions within a ticketing system.

Requirements

• Secret Clearance
• Current DoD 8570 IAT I/II Certification (i.e. CompTIA - A+, Net+, or Sec+)
• Past DOD experience is a plus
• Communication and teamwork skills are essential
• Intellectual curiosity and a desire to learn
• Transitioning veterans and military spouses have had tremendous success in the organization

Additional Skills & Qualifications

• Intellectual curiosity, agents who come in wanting to learn will prosper
• Transitioning veterans and military spouses have had tremendous success in the organization

Job Type & Location

This is a Contract position based out of Sierra Vista, AZ.

Pay And Benefits

The pay range for this position is $27.53 - $27.53/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Sierra Vista, AZ.

Application Deadline

This position is anticipated to close on Jul 24, 2026.