Desktop Support L1
Iron Systems, Inc · Framingham, MA · 4 days ago
Information TechnologyFull-time
Roles & Responsibilities
- Provide on-site and desk-side support services to end users.
- Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.
- Complete incidents and requests within SLA in a pressurized environment.
- Build, configure, and troubleshoot. Install the “Gold” image on the customer’s PC and laptop applications and hardware components.
- Ensure tickets are updated on a daily basis.
- Support the meeting room environment and video conferencing.
- Support printers, scanners, and other peripherals.
- Support mobile devices, such as iPads, iPhones, and Android devices.
Mandatory Skills
- 5-7 years of specific experience in desktop support, customer service, troubleshooting network and operating system issues, and Windows operating systems.
- Troubleshooting network and operating system issues.
- Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC