Desktop Support Engineer L1
Iron Systems, Inc · Eden Prairie, MN · 1 mo ago
Information TechnologyFull-time
Roles and Responsibilities
- Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
- Hardware/software troubleshooting and resolution.
- Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phones and non-PC equipment such as scanners and printers.
- Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies.
- Network & Sharing printer installation.
- Knowledge of Office 365 support.
- Coverage/compliance software installation and troubleshooting.
- Good communication skills.
- Good knowledge of DHCP and DNS.
- Maintain IT inventory, coordinate vendor support, and assist with procurement.
- Support Mac devices.
- Strictly adhere to defined Service Level Agreements (SLA’s).
- Support recurring meetings, events, and after-hours activities as required.
- Documenting incidents, problems, and resolutions for future reference and for the knowledge base.
Good to Have Skills
- L1-level network troubleshooting and resolution for LAN Connectivity.
- Hands & feet support to the backend team for Network/Server/application issue.
- Working with vendor support contacts to resolve technical issues.
- Labeling racks & devices.
- Server mounting/movement.
- Hands & Feet Support for DC (Compute, Storage, Backup, Network)
- Hands & Feet Support for Physical Servers, Network Devices, Storage, etc.
- Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.