Desktop Support Engineer L1 - PR

Key Responsibilities

• Provide first-line technical support to end-users
• Diagnose and resolve hardware and software issues
• Perform routine maintenance on computer systems
• Document and communicate system status and issue resolutions

Skills, Knowledge & Expertise

• Strong troubleshooting skills
• Proficient in Windows operating systems
• Familiarity with common IT tools and diagnostic software
• Ability to work independently and as part of a team

About Blue Mantis

Blue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud. Headquartered in Portsmouth, New Hampshire, the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation. Blue Mantis partners with more than 1,200 leading mid-market and enterprise organizations in a multitude of vertical industries and is backed by leading private equity firm Recognize.