IT Managed Service Help Desk Support Level II

About the role

Manage and resolve customer issues through phone, email, and chat support. Provide technical assistance and escalate complex issues to senior team members.

Responsibilities

• Handle incoming customer inquiries and requests
• Provide timely and effective solutions to customer issues
• Escalate complex issues to senior team members
• Document and track customer interactions and resolutions
• Train new team members as needed

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 2+ years of experience in help desk or customer support role
• Strong problem-solving and communication skills
• Proficiency in Microsoft Office Suite
• Experience with ticketing systems and CRM tools

Qualifications

• Excellent verbal and written communication skills
• Ability to work independently and manage multiple tasks simultaneously
• Knowledge of common IT issues and troubleshooting techniques
• Basic understanding of network infrastructure and security protocols

Skills

• Customer service orientation
• Technical aptitude
• Attention to detail
• Time management

Benefits

• Flexible schedule options
• Competitive compensation package
• Professional development opportunities
• Health and wellness programs

Pay

• $20 - $25 per hour

Schedule

• Part-time and remote options available

Contact

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