MSP IT Onboarding Specialist

About the role

This is an exciting opportunity for you to work in a collaborative and supportive environment while making meaningful impact by providing exceptional MSP IT Onboarding support to new end-users. AUIT wants people who are looking for professional development opportunities to enhance their skills and knowledge.

Responsibilities

• Onboard new customers into an MSP environment and ensure they are set up for success.
• Provide exceptional technical support to new end-users.
• Handle incoming calls, create, manage, follow-up, and resolve issues via ticket-based CRM with a high level of attention to detail whilst providing the customer with regular progress updates.
• Administer Microsoft Intune, 365 Windows Server Environments and Desktop products including Active Directory.
• Provide Level 2-3 support in Full Managed Services IT type environments.
• Experience with administration and setup of Microsoft products including 365 and Intune.
• Excellent customer service skills and the ability to communicate with a wide range of stakeholders.
• Strong problem-solving skills and the ability to take responsibility for issues that arise.
• Comprehensive understanding of I.T. fundamentals including email and file sharing.
• Experience with hardware setup and configuration including printers, and networking hardware.
• Strong attention to detail.

Requirements

• Minimum 2-year practical experience in the MSP IT Onboarding space.
• Previous experience in complex customer environments.
• Demonstrated experience administering Microsoft Intune, 365 Windows Server Environments and Desktop products including Active Directory.
• Previous experience providing Level 2-3 support in Full Managed Services IT type environments.
• Experience with administration and setup of Microsoft products including 365 and Intune.
• Excellent customer service skills and the ability to communicate with a wide range of stakeholders.
• Strong problem-solving skills and the ability to take responsibility for issues that arise.
• Comprehensive understanding of I.T. fundamentals including email and file sharing.
• Experience with hardware setup and configuration including printers, and networking hardware.
• Strong attention to detail.

Qualifications

• Hold a minimum of 2-year relevant experience, in an MSP IT Onboarding role or similar technical role (preferably MSP specific).
• Live within the ACT region in Australia as you will be driving to and from customer locations from Hume, ACT.
• Hold a valid, Australian Drivers Licence to drive the available AUIT cars and equipment to customer sites.
• Be an Australian Citizen.
• Be able to successfully pass an Australian Police Check.
• Active Directory and/or Azure AD Experience.
• 365 Management experience.
• Windows file shares, permissions, security experience.
• Group Policy creation and Management experience.
• Intune Enrollment and Policy Management experience.
• Printer management experience.
• Domain/DNS Management experience.
• Network management (subnetting, L2/L3 switching/routing) (Desirable).
• VOIP/SIP Phone system administration experience.

Skills

• Customer service skills.
• Problem-solving skills.
• Attention to detail.

Benefits

• Career development in a leading Managed Services Provider (MSP) environment.
• Permanent full-time employment with a competitive salary package.
• Lots of face to face, in person customer engagement.
• Energetic and positive workplace culture where people enjoy what they do, have a laugh, and work closely together.
• Training and Upskilling.
• Free parking!

Pay

Competitive salary package.

Schedule

Monday to Friday, 8:30am – 5:30 pm

Contact

Headquarters
AUIT
14/98 Sawmill Cct
Hume ACT 2620
Phone: 02 6176 3499
Email: sales@auit.com.au