MRSGM NA Client Support Technician, Commercial Insurance TEMP
About the role
The Client Support Technician, Commercial Insurance is a temporary position within the Roanoke Insurance Group division of Munich Re Specialty Group North America (MRSG N.A.). Reporting to the Regional Product Manager, Commercial Insurance, this role is based in Long Beach, CA.
Responsibilities
- Transmit correspondence to insured and carriers
- Set-up prospect and customer files in Epic system
- Prepare and process binders of insurance, certificates of insurance, endorsements, audits and cancellations as defined in the company procedures manual
- Maintain follow-up system with insurance carriers to ensure requests are processed timely
- Process surplus lines filings, affidavits and billings, as required
- Process premium finance agreements as needed
- Furnish underwriters with additional information as requested
- Handle telephone requests and written correspondence
- Maintain positive relationships with insurance markets and clients
- Follow quality procedures and promptly correct any items uncovered by quality control (QC) audits
- Assist in premium collections, when necessary
- Provide back up support to service team as requested
- Create and maintain positive relationships with customers and carriers
- Perform other specific duties and projects as assigned by management
Requirements
- Applied EPIC software experience a plus
- Well organized with an aptitude for details
- Strong written and oral communication skills
- Understand and analyze insurance coverages, forms and policies
- Basic knowledge of Microsoft Word, Excel, Outlook
- Above average math skills to work with numbers and percentages
- Ability to multi-task
- Experience in the trade/transport industry a plus
About Us
MRSG N.A. is the holding company for Roanoke Insurance Group (RIG) and Munich Re Specialty Group Insurance Services (SIS) located throughout 7 locations in the United States and Canada with over 250 employees. SIS provides insurance to retail and wholesale insurance brokers in North America. Specialty lines include ocean and inland marine, cyber, tech E&O, terrorism, active assailant & political violence. RIG operates as a specialty insurance broker focused on surety, insurance and related offerings for logistics service providers, customs brokers and companies with supply chains.
Your Benefits
Competitive Salary
Company performance-based Incentives
Recognition and Special Rewards
Retirement Planning
Inclusive Workplace Culture
Learning & Development
Work-Life-Balance
Health & Wellbeing