Clinical Support Specialist (Temp-to-Hire)

The Role

Join our Clinical Care team at Arine! As a valued team member, you will utilize Arine's software platform to optimize patient outcomes, enhance patient care, and efficiently deliver our clinical services.

Under the supervision of a Clinical Support Lead, you will make outbound calls to patients, providers, and pharmacies to intervene in patient cases identified by Arine's platform.

• Engage patients over the phone to deliver Arine's services on behalf of their health plan, including clearly explaining clinical programs (i.e. medication adherence, medication therapy management, medication reviews, etc.) and benefits.
• Manage a consistent volume of outbound and inbound calls while maintaining productivity and service quality.
• Meet individual and team performance metrics related to outreach, engagement, documentation quality, and service outcomes.
• Escalate potential medication-related and health-related issues to a pharmacist.
• Obtain provider contact information to facilitate the delivery of clinical interventions.
• Obtain patient information required for clinical interventions.
• Answer phone calls from patients, providers, and pharmacies and respond to inquiries professionally.
• Accurately document all interactions, interventions, and outcomes in Arine's software platform.
• Participate in process improvement meetings and team meetings to optimize workflows.
• Follow up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns.
• Prepare and send patient educational materials and other necessary items as needed.
• Schedule patients for telephonic or videoconference appointments with clinical pharmacists.
• Assist with obtaining referrals and authorizations.
• Take ownership of assigned work and see it through to completion.

Who You Are and What You Bring

• Bachelor's degree in Health Sciences or a related field preferred. Healthcare certification preferred (e.g., Certified Pharmacy Technician, Certified Medical Assistant, Behavioral Health Technician).
• Candidates with equivalent medical, healthcare, call center, customer service, or patient-facing experience are encouraged to apply.
• Ability to prioritize effectively and work in a fast-paced environment.
• Knowledge of basic medical terminology and medication names (brand and generic).
• Excellent written and oral communication skills.
• Strong interpersonal and customer service skills, with the ability to build rapport, demonstrate empathy, and remain patient-focused during high-volume phone interactions.
• Demonstrated reliability, accountability, and follow-through.
• High attention to detail with a strong commitment to documentation accuracy.
• Comfort working in a metrics-driven environment where outcomes and quality are tracked.
• Strong computer skills, including proficiency in Google Workspace and Mac (Apple) environment, with comfort using collaboration and contact-center tools such as Slack and Five9, navigating multiple browser-based systems simultaneously, utilizing keyboard shortcuts, maintaining a high typing speed (WPM), and performing basic technical troubleshooting to stay productive in a phone-based environment.
• Comfort learning and using new technologies, including clinical software platforms.
• A team player mindset with the ability to work independently.
• Openness to coaching, feedback, and continuous learning.
• Ability to work 40 hours/week (within company operating hours of Monday-Friday, 6AM-6PM Pacific Time, with up to two rotating Saturday shifts/month).