Bilingual Clinical Support Specialist (Temp-to-Hire)

The Role

Join our Clinical Care team at Arine! As a valued team member, you will utilize Arine's software platform to optimize patient outcomes, enhance patient care, and efficiently deliver our clinical services. Under the supervision of a Clinical Support Lead, you will make outbound calls to patients, providers, and pharmacies to intervene in patient cases identified by Arine's platform.

• Engage patients over the phone to deliver Arine's services on behalf of their health plan, including clearly explaining clinical programs (i.e. medication adherence, medication therapy management, medication reviews, etc.) and benefits.
• Manage a consistent volume of outbound and inbound calls while maintaining productivity and service quality.
• Meet individual and team performance metrics related to outreach, engagement, documentation quality, and service outcomes.
• Escalate potential medication-related and health-related issues to a pharmacist.
• Obtain provider contact information to facilitate the delivery of clinical interventions.
• Obtain patient information required for clinical interventions.
• Answer phone calls from patients, providers, and pharmacies and respond to inquiries professionally.
• Accurately document all interactions, interventions, and outcomes in Arine's software platform.
• Participate in process improvement meetings and team meetings to optimize workflows.
• Follow up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns.
• Prepare and send patient educational materials and other necessary items as needed.
• Schedule patients for telephonic or videoconference appointments with clinical pharmacists.
• Aid in obtaining referrals and authorizations.
• Follow established workflows while remaining flexible as processes evolve.
• Take ownership of assigned work and see it through to completion.

What You'll Be Doing

Engage patients over the phone to deliver Arine's services on behalf of their health plan, including clearly explaining clinical programs (i.e. medication adherence, medication therapy management, medication reviews, etc.) and benefits.

Manage a consistent volume of outbound and inbound calls while maintaining productivity and service quality.

Meet individual and team performance metrics related to outreach, engagement, documentation quality, and service outcomes.

Escalate potential medication-related and health-related issues to a pharmacist.

Obtain provider contact information to facilitate the delivery of clinical interventions.

Obtain patient information required for clinical interventions.

Answer phone calls from patients, providers, and pharmacies and respond to inquiries professionally.

Accurately document all interactions, interventions, and outcomes in Arine's software platform.

Participate in process improvement meetings and team meetings to optimize workflows.

Follow up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns.

Prepare and send patient educational materials and other necessary items as needed.

Schedule patients for telephonic or videoconference appointments with clinical pharmacists.

Aid in obtaining referrals and authorizations.

Follow established workflows while remaining flexible as processes evolve.

Take ownership of assigned work and see it through to completion.

Why You're a Great Fit

You are a patient-centric, compassionate problem solver who is self-motivated, receptive to coaching and feedback, and thrives on helping others navigate healthcare challenges.

You have strong communication skills, attention to detail in documentation, comfort working with technology, and the ability to adapt in a fast-paced environment.

You are reliable, accountable, and able to manage your workload independently.

You are open to coaching, feedback, and continuous learning.

You are open to working in a dynamic, seasonal environment.

You have a team player mindset and the ability to work independently.

You are open to remote work requirements.

You have a bachelor's degree in Health Sciences or a related field, or equivalent medical, healthcare, call center, customer service, or patient-facing experience.

You are bilingual fluent in English and either Spanish, Mandarin / Cantonese, or Vietnamese.

You have experience working in an ambulatory care setting, including taking medication histories.

You have experience working in a high-volume, metrics-based healthcare call center or similar patient-facing environment.

You have experience with other electronic medical records.

You have experience working with clinical software platforms.

You have experience working with Google Workspace and Mac (Apple) environment.

You have experience using collaboration and contact-center tools such as Slack and Five9.

You have experience navigating multiple browser-based systems simultaneously.

You have experience performing basic technical troubleshooting to stay productive in a phone-based environment.

You have experience learning and using new technologies.

You have experience working 40 hours/week (within company operating hours of Monday-Friday, 6AM-6PM Pacific Time, with up to two rotating Saturday shifts/month).

You have experience working remotely.

You have experience working in a metrics-driven environment where outcomes and quality are tracked.

You have experience prioritizing effectively and working in a fast-paced environment.

You have experience working in a call center-style environment where you spend the majority of your day engaging with patients, providers, and pharmacies by phone.

You have experience working in a seasonal business cycle, and you are open to working during peak season (May through early December).

You have experience working in a start-up environment.

You have experience working in a healthcare industry.

You have experience working with clinical software platforms.

You have experience working with electronic medical records.

You have experience working with clinical pharmacists.

You have experience working with clinical interventions.

You have experience working with patient education materials.

You have experience working with patient referrals and authorizations.

You have experience working with clinical workflows.

You have experience working with clinical pharmacists.

You have experience working with clinical interventions.

You have experience working with patient education materials.

You have experience working with patient referrals and authorizations.

You have experience working with clinical workflows.

You have experience working with clinical pharmacists.

You have experience working with clinical interventions.

You have experience working with patient education materials.

You have experience working with patient referrals and authorizations.

You have experience working with clinical workflows.

You have experience working with clinical pharmacists.

You have experience working with clinical interventions.

You have experience working with patient education materials.

You have experience working with patient referrals and authorizations.

You have experience working with clinical workflows.

You have experience working with clinical pharmacists.

You have experience working with clinical interventions.

You have experience working with patient education materials.

You have experience working with patient referrals and authorizations.

You have experience working with clinical workflows.

You have experience working with clinical pharmacists.

You have experience working with clinical interventions.

You have experience working with patient education materials.

You have experience working with patient referrals and authorizations.

You have experience working with clinical workflows.

You have experience working with clinical pharmacists.

You have experience working with clinical interventions.

You have experience working with patient education materials.

You have experience working with patient referrals and authorizations.

You have experience working with clinical workflows.

You have experience working with clinical pharmacists.

You have experience working with clinical interventions.

You have experience working with patient education materials.

You have experience working with patient referrals and authorizations.

You have experience working with clinical workflows.

You have experience working with clinical pharmacists.

You have experience working with clinical interventions.

You have experience working with patient education materials.

You have experience working with patient referrals and authorizations.

You have experience working with clinical workflows.

You have experience working with clinical pharmacists.

You have experience working with clinical interventions.

You have experience working with patient education materials.

You have experience working with patient referrals and authorizations.

You have experience working with clinical workflows.

You have experience working with clinical pharmacists.

You have experience working with clinical interventions.

You have experience working with patient education materials.

You have experience working with patient referrals and authorizations.

You have experience working with clinical workflows.

You have experience working with clinical pharmacists.

You have experience working with clinical interventions.

You have experience working with patient education materials.

You have experience working with patient referrals and authorizations.

You have experience working with clinical workflows.

You have experience working with clinical pharmacists.

You have experience working with clinical interventions.

You have experience working with patient education materials.

You have experience working with patient referrals and authorizations.

You have experience working with clinical workflows.

You have experience working with clinical pharmacists.

You have experience working with clinical interventions.

You have experience working with patient education materials.

You have experience working with patient referrals and authorizations.

You have experience working with clinical workflows.

You have experience working with clinical pharmacists.

You have experience working with clinical interventions.

You have experience working with patient education materials.

You have experience working with patient referrals and authorizations.

You have experience working with clinical workflows.

You have experience working with clinical pharmacists.

You have experience working with clinical interventions.

You have experience working with patient education materials.

You have experience working with patient referrals and authorizations.

You have experience working with clinical workflows.

You have experience working with clinical pharmacists.

You have experience working with clinical interventions.

You have experience working with patient education materials.

You have experience working with patient referrals and authorizations.

You have experience working with clinical workflows.

You have experience working with clinical pharmacists.

You have experience working with clinical interventions.

You have experience working with patient education materials.

You have experience working with patient referrals and authorizations.

You have experience working with clinical workflows.

You have experience working with clinical pharmacists.

You have experience working with clinical interventions.

You have experience working with patient education materials.

You have experience working with patient referrals and authorizations.

You have experience working with clinical workflows.

You have experience working with clinical pharmacists.

You have experience working with clinical interventions.

You have experience working with patient education materials.

You have experience working with patient referrals and authorizations.

You have experience working with clinical workflows.

You have experience working with clinical pharmacists.

You have experience working with clinical interventions.

You have experience working with patient education materials.

You have experience working with patient referrals and authorizations.

You have experience working with clinical workflows.

You have experience working with clinical pharmacists.

You have experience working with clinical interventions.

You have experience working with patient education materials.

You have experience working with patient referrals and authorizations.

You have experience working with clinical workflows.

You have experience working with clinical pharmacists.

You have experience working with clinical interventions.

You have experience working with patient education materials.