Bilingual Clinical Support Specialist

About Vheda Health

Vheda Health is a leader in virtual health engagement, dedicated to improving health equity for underserved populations. With over 10 years of experience and a strong national presence, our turnkey chronic care programs provide simple access to care from anywhere, helping health plans deliver better outcomes for their members.

Key Responsibilities

• Immediate Outreach: Contact members promptly regarding out-of-range vital signs or device readings.
• Mobile Care Management: Assist members with the use of mobile care management devices.
• Risk Identification: Communicate with members to identify risks and educate them on recommended device ranges.
• Health Education: Educate members about concerning symptoms and options for outreach, including when to refer to the ER or alternatives.
• Resource Maximization: Maximize members' access to available resources for optimal care.
• Team Collaboration: Assist health coaches, customer service, and tech support teams as needed and collaborate with the entire care team to support members effectively.

Required Qualifications

• Fluent in Spanish
• Current and active RN license
• Minimum of 1-3 years of experience in a critical care setting
• Understand chronic disease management and progression (e.g., Diabetes, Hypertension, Congestive Heart Failure, Asthma, COPD, Weight Management, Mental/Behavioral Health)
• Proficient with technology and web-based applications
• Proven ability to work effectively in a remote setting, demonstrating strong communication and collaboration skills
• Demonstrate effective communication skills with compassion and empathy
• Proven ability to work effectively in a remote setting, ensuring seamless communication and collaboration with the care team

Additional Preferred Skills

• Previous experience in an emergency room setting
• Experience working with diverse populations
• Understanding of Medicaid and/or Medicare
• Experience with telephonic patient outreach
• Familiarity with Motivational Interviewing techniques
• Experience in care coordination or case management roles
• Experience with HEDIS and/or NCQA standards

Location Preference

Candidates based in Florida, Illinois, and Kentucky will receive priority consideration.

Benefits

• Competitive salary: Up to $70,000 per year
• Comprehensive health Insurance including medical, dental, vision, LTD, STD and life insurance
• 401(k)
• Unlimited paid time off
• 12 paid company holidays
• Engaging team events

Pay Range

The Pay Range For This Role Is 40,000 - 70,000 USD per year(Remote)