Bilingual Patient Support Specialist

Overview

Family Centers is seeking a dynamic, flexible and organized individual to join our healthcare team as a Bilingual (Spanish/English) Patient Support Specialist. The clinic, an FQHC (Federally Qualified Health Center), provides primary healthcare, dental and mental health services to those living in Greenwich Public Housing communities and the surrounding neighborhoods.

Responsibilities

• Greet and assist patients with professionalism and courtesy.
• Manage phone calls, schedule appointments, and maintain an organized appointment calendar.
• Collect and verify patient information, insurance details, and other confidential documentation.
• Facilitate patient check-in and check-out process efficiently.
• Provide accurate information to patients regarding services, policies and procedures.
• Collaborate with medical/dental staff to coordinate patient care and address inquiries.

Requirements

• High School Diploma or GED Certificate
• Fluent in English and Spanish (oral and written communications)
• Professional communication and customer service skills
• Strong organizational abilities and attention to detail
• Proficiency with Microsoft Office software
• Ability to work the following schedule: Monday-Friday, 8am - 5pm; rotating evenings Tuesdays/Thursdays 11am - 8pm

Preferred

• 2+ years of prior administrative/call center/customer service experience
• Experience with electronic medical records (EMR) - EPIC
• Exposure/experience with medical terminology and provider billing practices
• Demonstrated understanding of HIPAA regulations

Benefits And Perks

At Family Centers, we believe in taking care of our compassionate staff who care for our community. We offer a comprehensive benefits package carefully designed to support staff health, financial wellbeing, and work-life balance. We are committed to fostering a supportive, mission-driven environment where employees feel valued, supported, and able to build lasting careers.

About Family Centers

Family Centers is a private, nonprofit organization offering health, education and human service programs to children, adults and families in Fairfield County. Our team includes 300 professionals and over 500 trained volunteers who collaborate to provide our communities with a wide range of responsive and innovative services. Through our comprehensive network of services, more than 26,000 children, adults, families and communities receive the care, encouragement and resources needed to realize their potential.