Bilingual Patient Care Specialist

About the role

We are seeking a compassionate and detail-oriented Bilingual Patient Care Specialist level two to join our team at our Buffalo, NY office. This in-office role involves working directly with customers both in person and over the phone regarding RS Medical products and services. The position plays a key role in ensuring compliance, delivering patient education, and supporting customer service operations. You’ll collaborate with patients and internal teams to provide accurate information, document product complaints, and maintain high standards of service.

Responsibilities

• Provide support in Spanish when needed
• Promote compliance with healthcare regulations, HIPPA, and internal policies.
• Provide patient instruction both in person at the office and over the phone.
• Intake and assess product complaints with thorough documentation.
• Collaborate with sales personnel regarding patient accounts and communications at the office.
• Deliver prompt, empathetic, and professional service to all customers.
• Collect payment information and update customer contact details (address, email, phone).
• Monitor call volumes using internal systems to ensure adequate phone coverage.

Qualifications

• Work in-office at our Buffalo, NY location
• Must be bilingual in English and Spanish to perform essential job functions
• 6 months to 1 year of experience in a call center, healthcare setting, or a combination of customer service and telephone-based roles
• Proficiency in MS Word, Excel, Outlook, and office equipment
• Experience using automated information systems to analyze patient accounts
• Works under moderate supervision
• Able to communicate clearly and effectively, both verbally and in writing
• Effective listening skills, including the ability to understand others, ask appropriate questions, and respond thoughtfully
• Basic math and proficient reading comprehension skills
• Able to work collaboratively in a team environment
• Able to maintain a professional and distraction-free workspace that supports productivity and confidentiality
• Self-motivated, dependable, and flexible
• Strong organizational skills and attention to detail
• Proficient problem-solving abilities and desire to learn and grow
• Familiarity with departmental systems and workflows

Benefits

• Health insurance
• Vacation and sick time
• 401K
• Short-term and long-term disability
• Life Insurance
• Opportunities for growth and development.
• Supportive and team-oriented work environment.