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Patient Services Specialist (Bilingual)

Mission Neighborhood Health Center · San Francisco, CA · 1 mo ago
On-siteEducation$24.82/hrFull-time

Patient Services Specialist

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve.

Primary Objective

The Patient Services Specialist is responsible for providing outstanding customer services to patients and their families. The Patient Service Specialist performs clerical functions relating to receiving and guiding patients in the reception area. This position is responsible for making clinical appointments and registration appointments for new and existing patients and their families. This position will also provide information about various state and county programs to the patients and their families and assist eligible individuals on the application process for these programs. The Patient Service Specialist is also responsible for updating established patient registration information including financial status, serving as cashier, and phone operator, and medical eligibility worker.

ESSENTIAL FUNCTIONS / RESPONSIBILITIES

  • Provides exemplary customer service; answers the telephone in a timely and polite manner; treats patients and coworkers with courtesy and discretion. Greets and directs patients, salespeople, and visitors to the right department.
  • Interviews new patients to secure demographic information, registers individuals and families as MNHC patients; logs patient information into the computer, and initiates the medical record.
  • Renews and updates established individual and family registration records as required by verifying that the patient's record is up to date and accurate.
  • Acts as a cashier: determines the amount of payment as per protocol, collects payments, and maintains appropriate collection documentation.
  • Completes applications for health insurance coverage such as CHDP, Family Planning, Cancer Detection Program, Healthy San Francisco, or PCP changes for the SFHP accurately. Updates insurance plans as needed.
  • Checks insurance eligibility prior to every appointment using MNHC's eligibility tool, makes necessary updates, and contacts patients to inform them of any issues.
  • Makes and schedules appointments for MNHC patients over the phone and in person.
  • Acts as phone operator, distributes, and dispatches all in-coming and out-going mail.
  • Other duties as assigned.

Patient Services

  • Responds to request for service in a timely and thorough manner.
  • Does what is necessary to ensure customer satisfaction.
  • Prioritizes customer needs and follows up to evaluate customer satisfaction.
  • Strives to understand the needs of patients/clients.
  • Treats all patients/clients with dignity, respect, and demonstrates appreciation of cultural differences.
  • Is alert in a high-risk environment.
  • Fulfills detailed procedures and ensures accuracy in documentation and data.
  • Carefully monitors equipment, instruments or processes.
  • Concentrates on routine work details.
  • Organizes and maintains a system of records.
  • Maintains high standards despite pressing deadlines.
  • Does work right the first time, correcting own errors.
  • Regularly produces accurate, thorough, professional work.
  • Promotes team effort in all activities and uses a team approach to problem-solving.
  • Understands and embraces the mission and strategic initiatives of the institution.
  • Personally responsible, completes work in a timely and consistent manner.
  • Regularly present and punctual. Arrives prepared for work.
  • Committed to doing the job possible, keeps commitments.

Qualifications

  • High School diploma or equivalent.
  • Bilingual in English and Spanish.
  • Ability to communicate effectively with the public.
  • Effective written and verbal communication skills.
  • Ability to work effectively as a team player and with people of all backgrounds and at all levels.
  • Upholds ethical standards and practices, as well as department and organizational policies and procedures.
  • Knowledge of medical terminology.
  • Proficiency in computer data entry, information retrieval and Microsoft Word.
  • Familiarity with third-party reimbursement programs.
  • Epic EHR experience.

Benefits

  • Annual 4% COLA increase
  • 401(k) retirement savings plan includes a company contribution
  • Vacation: 2 weeks annually
  • Paid educational leave: 40 hours annually
  • Medical insurance: zero out-of-pocket expense
  • Dental and vision insurance provided at no cost to the employee
  • Life insurance includes a free basic policy with an optional voluntary plan
  • Paid time off includes 12 paid holidays, a birthday holiday, two floating holidays and 12 sick days per year
  • Flexible spending accounts for health and dependent care expenses
  • Commuter benefits

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