Patient Services Specialist

About the role

We're Scan.com. We're building America's national imaging network: the infrastructure that connects patients, providers, and payers to faster, better-value diagnostic imaging. Thousands of patients move through our platform every day, and each is a real person waiting for an answer to a healthcare concern. We exist to get them that answer faster. We manage the medical imaging pathway end-to-end. Providers order through a single point of entry, and from there, we run the entire medical diagnostic pathway. Managing the full pathway, rather than brokering pieces of it, is what lets us deliver imaging faster, at higher quality, and at a lower cost than the fragmented status quo. We're looking for a Patient Services Specialist to join our Revenue Operations team at an exciting time. We've raised over $200m in funding to date, reached profitability, and are growing 100% year-over-year. Millions of people wait too long for a diagnosis. Come help us fix that.

Responsibilities

• Be the stateside representative of our respective subsidiary/PC brand.
• Collaborate closely with internal and external partners to ensure alignment and seamless processing of patient cases.
• Work within the Case Operations department (Medical Records and Patient Services teams) reporting to the Patient Services Manager, who oversees all patient services specialists and their offshore teams.
• As a scale‑up business, expect the role to develop over time.
• Perform Quality Assurance Checks.
• Conduct Pattern Recognition / Discrepancy Flagging.
• Provide offshore leadership.
• Develop strong relationships with internal cross‑functional teams and market leads relating to the assigned market.
• Handle case communications with external partners (law firms, clinics, third‑party companies).
• Identify patterns/discrepancies proactively to avoid reactive responses.
• Own metrics (phones, emails, QA/send, case updates) specific to the assigned market/brand.
• Take ownership of project development: develop processes, plan/time management of expected finish, and ability to pivot as changes present themselves.

Requirements

• Working knowledge of HIPAA and other medical insurance regulations and terminology.
• Previous experience working in electronic health/medical record systems.
• Previous experience in MS Office products, especially Excel.
• Ability to manage high‑volume patient updates using multiple systems in a fast‑paced environment.
• Making calls to law firms for case updates and case manager emails.
• Maintaining various files, logs, and medical records to ensure accuracy and completeness of information.
• Interacting with attorneys and case managers via call and email regarding patient records and payment status.
• AI Awareness (Tier 3): lead with subject matter expertise, be comfortable using AI for admin, documentation, or research to spend more time with patients, and know where AI stops and human judgment must take over; judgment and adaptability are assessed, not memorization of today’s tools.

Benefits

• Remote work environment
• Dedicated personal development budget
• Medical, vision, and dental coverage
• 28+ days of paid time off across PTO and wellbeing days
• Paid parental leave
• 401k retirement plan
• All the equipment you need to do your best work
• Inclusive, people‑first policies designed by our team, for our team

Pay

Salary range of $50,000 - $60,000