Provider Support Specialist (Temp)

Responsibilities

• Aid users with account creation, password resets, and system access requests.
• Provide clear communication and customer support while resolving user issues.
• Perform data quality checks including reviewing duplicate or merged records.
• Document support requests and updates within the ticketing system.
• Respond to incoming support requests via phone and email.
• Troubleshoot login and authentication issues.

Qualifications

• Reliable, detail-oriented, and able to work in a structured support environment.
• Experience in customer service, help desk, call center, or technical support roles.
• Comfortable providing phone-based support and handling support tickets.
• Strong communication skills and ability to assist non-technical users.
• Tech-savvy with the ability to quickly learn new systems.
• Strong data entry and computer navigation skills.

Pay

$21.00/hr

Schedule

40 hours/week | 5:30AM-2PM or 6AM-2:30PM (TBD)