MRI Patient Services Specialist

Tennessee Orthopaedic Alliance (TOA) is the largest orthopaedic surgery group in Nashville and Middle Tennessee, specializing in the diagnosis and treatment of musculoskeletal disorders and injuries. With nearly 20 locations and over 90 years of service, TOA is advancing orthopaedic care across the state.

About the Role

The MRI Patient Services Specialist is the friendly and helpful face of TOA, typically the first person patients or their families interact with upon arrival. This role sets the tone for a positive patient experience by professionally and compassionately attending to patients during their visit.

Responsibilities

• Demonstrate exceptional customer service and patient focus to ensure each encounter is positive.
• Work closely with clinical and administrative teams to foster a cohesive, high-performing environment.
• Verify patient demographic information upon arrival and update or change insurance details as needed.
• Scan insurance cards and driver’s licenses.
• Enter referrals into the computer and link them to the appropriate case.
• Collect co-payments, coinsurance, deductibles, and balances.
• Prepare daily clinics by organizing upcoming appointments and printing related documents.
• Create and print appointment records (encounters).
• Ensure all documentation is entered accurately and swiftly.
• Schedule follow-up appointments as necessary.

Requirements

• High school diploma or equivalent required; college preferred.
• At least one year of medical office administration experience preferred, with orthopaedic office experience a plus.
• Knowledge of healthcare insurance and administrative/clerical procedures, including computer systems.
• Experience with an EHR or NextGen is a plus.
• Ability to multi-task and maintain flexibility, including adjusting work schedules to meet clinic hours.
• Energetic and enthusiastic demeanor with the ability to manage patient flow efficiently while maintaining focus on patient care.
• Dependability, including consistent on-time attendance to ensure patients receive timely care.

Benefits

• Competitive salaries based on the current Middle Tennessee wage market.
• Comprehensive benefits package, including medical and dental coverage.
• Paid Time Off (PTO).
• 401(k) plan with company match, safe harbor match, and profit-sharing match.