MRI Patient Services Specialist

About the Company

Tennessee Orthopaedic Alliance (TOA) is the largest orthopaedic surgery group in Nashville and Middle Tennessee. TOA specializes in the diagnosis and treatment of disorders and injuries of the musculoskeletal system, helping patients live their best lives. With nearly 20 locations and over 90 years of service, TOA is advancing the practice of orthopaedic surgery throughout the state.

• Stability: TOA has been serving Middle Tennessee since 1926.
• Impact: Team members make a positive difference in the community by building relationships and improving patient lives.
• Work Environment: TOA fosters a culture of positivity, collaboration, job satisfaction, and engagement.
• Total Rewards: Competitive salaries based on the Middle Tennessee wage market, plus a comprehensive benefits suite including medical, dental, paid time off, and a 401(k) plan with company match, safe harbor match, and profit-sharing.

Responsibilities

• Serve as the first point of contact for patients and families, setting a positive tone for their visit.
• Demonstrate exceptional customer service and patient focus to ensure a positive experience.
• Work closely with clinical and administrative teams to foster a cohesive, high-performing environment.
• Verify and update patient demographic and insurance information.
• Scan insurance cards and driver’s licenses.
• Enter and link referrals to the appropriate case in the computer system.
• Collect co-payments, coinsurance, deductibles, and balances.
• Prepare daily clinics by organizing upcoming appointments and printing related documents.
• Create and print appointment records (encounters).
• Ensure all documentation is entered accurately and efficiently.
• Schedule follow-up appointments as needed.

Requirements

• High school diploma or equivalent required; college preferred.
• At least one year of medical office administration experience preferred, with orthopaedic office experience a plus.
• Knowledge of healthcare insurance and administrative/clerical procedures.
• Experience with computer systems; familiarity with an EHR or NextGen is a plus.
• Ability to multi-task and maintain flexibility, including adjusting work schedules to accommodate clinic hours.
• Energetic and enthusiastic demeanor with the ability to manage patient flow efficiently without compromising care.
• Dependability and punctuality to ensure patients receive timely care.