MRI Patient Services Specialist

About the Company

Tennessee Orthopaedic Alliance (TOA) is the largest orthopaedic surgery group in Nashville and Middle Tennessee, specializing in the diagnosis and treatment of musculoskeletal disorders and injuries. With nearly 20 locations and over 90 years of service, TOA is dedicated to advancing orthopaedic care while fostering a positive, collaborative work environment.

• Stability: Established in Middle Tennessee since 1926.
• Impact: Team members contribute to community health by building relationships and improving patients' lives.
• Work Environment: Focus on positivity, collaboration, job satisfaction, and engagement.
• Total Rewards: Competitive salaries based on the Middle Tennessee wage market, plus a comprehensive benefits suite including medical, dental, paid time off, and a 401(k) plan with company match, safe harbor match, and profit-sharing.

Responsibilities

• Serve as the first point of contact for patients and families, setting a positive tone for their visit.
• Demonstrate exceptional customer service and patient focus to ensure a positive experience.
• Collaborate with clinical and administrative teams to foster a cohesive, high-performing environment.
• Verify and update patient demographic and insurance information.
• Scan insurance cards and driver’s licenses, and enter referrals into the system.
• Collect co-payments, coinsurance, deductibles, and balances.
• Prepare daily clinics by organizing documents and printing necessary materials.
• Create and maintain accurate appointment records (encounters) and ensure swift, precise documentation.
• Schedule follow-up appointments as needed.

Requirements

• High school diploma or equivalent required; college education preferred.
• At least one year of medical office administration experience preferred; orthopaedic office experience is a plus.
• Knowledge of healthcare insurance and administrative/clerical procedures.
• Proficiency with computer systems; experience with an EHR or NextGen is a plus.
• Ability to multitask, maintain flexibility in work schedules, and adapt to clinic hours.
• Energetic and enthusiastic demeanor with the ability to manage patient flow efficiently without compromising care.
• Dependability, including consistent on-time attendance to support timely patient care.