Patient Services & Imaging Specialist

About the role

Cranial Technologies is the world’s only company dedicated to researching and treating plagiocephaly (flat head syndrome) and providing EarWell® non‑invasive ear shaping. With over 500,000 babies treated successfully and 600,000+ EarWell® outcomes, we lead in pediatric cranial shaping orthoses. We are seeking an hourly, full‑time Patient Services & Imaging Specialist for our Columbia, MD clinic (5450 Knoll North Dr., Ste. 340, Columbia, MD 21045). The role combines outstanding customer service, technical imaging duties, and medical office support to ensure a exceptional experience for babies and their families.

Responsibilities

• Provide outstanding customer service to all patients.
• Work as a team to complete a three‑dimensional, 360° image for each baby using Digital Surface Imaging (DSi®).
• Serve as the point person to calibrate, operate, and ensure optimal performance of the DSi® imaging equipment.
• Schedule new patient and follow‑up appointments in Intergy (Practice Management Software).
• Obtain, enter, and process patient information in Intergy.
• Perform medical office duties including answering phones, cleaning patient rooms, and rooming patients.

Requirements

• Must be able to squat and bend.
• Must be able to lift at least 30 lbs.
• Must be able to position and handle patients to ensure DSi® images are captured.
• Must be able to move at a fast pace.

Qualifications

• Energetic and enthusiastic personality is a MUST.
• Ability to learn new things quickly and apply them in a fast‑paced, ever‑evolving environment.
• Capability to juggle many duties while keeping the patient experience the top priority.
• Experience in one of the following: caring for or working with infants/children, high‑end retail customer service, teaching, or medical imaging.
• Problem‑solving skills and a “can do” attitude; we will train you on Cranial Technologies‑specific processes.

Skills

• Outstanding customer service and interpersonal skills.
• Tech‑savvy with ability to operate imaging equipment and practice management software.
• Strong organizational and multitasking abilities.
• Comfort working with infants and families in a clinical setting.

Benefits

• Medical, Vision, and Dental Insurance.
• 401k Retirement Plan.
• 3.5 Weeks Paid Time Off plus 7 company‑paid Holidays.
• Life Insurance.
• Short/Long Term Disability Insurance.

Pay

Position starts at $19.50 – $20.00 per hour, with the opportunity to increase pay in 3‑6 months through a performance‑ and tenure‑based levels program.

Schedule

Full‑time, hourly position.