Patient Services Representative - Pediatric Specialists

UPMC Pediatric Specialists is seeking a friendly, organized, and customer-focused Patient Services Representative to join our growing team in Chambersburg, PA. This position supports a busy multi-specialty pediatric practice and serves as an important first point of contact for patients and families. We are looking for someone who enjoys working with children, thrives in a team-oriented environment, and is committed to delivering an exceptional patient experience. This role offers the opportunity to work alongside a collaborative and supportive team dedicated to providing outstanding care to our pediatric patients.

Schedule

• Full-Time
• Monday–Friday, 8:00 AM – 4:30 PM
• Occasional travel to Lemoyne, PA required

Responsibilities

• Provide a warm and welcoming greeting to all patients and families.
• Guide patients through the use of self-arrival technology or complete check-in at the front desk based on patient preference.
• Collect copayments and other applicable patient payments at the point of service.
• Confirm and update patient registration information during the checkout process.
• Schedule follow-up appointments within the practice at checkout.
• Schedule ancillary services or connect patients with appropriate resources for scheduling at checkout.
• Help patients navigate the healthcare system by providing clear, understandable instructions and following up on unresolved questions or needs to ensure continuity of care.
• Understand and apply service recovery principles, taking appropriate action to address concerns and uphold the UPMC Experience.
• Register patients in the Biometrics (fingerprint recognition) program and explain its benefits.
• Promote the MyUPMC patient portal and assist patients with registration when applicable.
• Educate patients regarding financial responsibility and connect them with advocacy resources as needed.
• Confirm and verify insurance benefits through online verification systems and telephone inquiries with insurance carriers.
• Obtain patient or family signatures for consent to treatment and financial responsibility forms in accordance with HIPAA regulations.
• Appropriately triage and distribute phone calls to clinical providers and other departments as needed.
• Assist with administrative duties, including scanning medical records and faxing documents.
• Remain knowledgeable about the UPMC Patient Portal and confidently communicate navigation and usability information to ensure patients have seamless access to their health information and care services.

Requirements

• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications, other various office equipment, and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances

• Act 34