Patient Service Representative - Pediatrics

Position Details

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Responsibilities

• Greets patients and verifies their identity in a prompt, courteous and professional manner.
• Performs general clerical duties: answers phones, Epic chart creation, processes mail as appropriate.
• Performs scanning, manages RightFax, makes copies.
• Balances and closes own cash drawer daily and keeps an accurate count of cash drawer amounts.
• Demonstrates appropriate knowledge and general maintenance of clinic’s equipment.
• Reviews departmental communications in a timely manner, participates in meetings and suggests improvements in work.
• Supports and implements new changes in EPIC or workflows.
• Provides for a safe and clean environment in reception area and waiting room following Infection Control Guidelines.
• Adheres to Mercy safety regulations.
• Follows policy for completion of incident reports.
• Follows confidentiality policy/procedure.
• Maintains EHR and chart accuracy.
• Other duties as assigned.

Minimum Qualifications

• Education: High school diploma or equivalent.
• Skills, Knowledge And Abilities: Strong verbal and written communication skills, proficiency in basic computer skills, excellent customer service skills, adaptability, ability to work under pressure, confidentiality and privacy.
• Experience: One year of applicable medical office experience.

Preferred Qualifications

• Experience: One year of applicable medical office experience.

Physical Requirements

• Ability to push, pull, and/or lift 50 lbs. occasionally.
• Standing and walking during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.