Move-In Coordinator

Key Duties and Responsibilities

• Aid in maintaining up-to-date records of all communication with prospective customers using a lead management system.
• Track each prospective resident from initial contact to the close, and finally, through the move-in.
• Maintain a strong knowledge of the community’s unique selling points, including benefits and services provided to residents and rates.
• Maintain a strong knowledge of competitor information.
• In the absence of, but with guidance of the Senior Care Counselor, build positive and trusting relationships with prospects by:
• Listening to the needs of the prospect.
• Asking questions to acquire more information about the prospect’s situation and concerns.
• Presenting the benefits of the community to the prospect and explaining how the needs of the prospect can be met.
• Introducing prospects and their families to other associates, residents and families and providing opportunities for them to experience the benefits of the community.
• Inviting family members to become involved with the community through volunteer opportunities.
• Follow up with prospects on a timely basis.
• Provide the prospective resident or resident family with all move-in paperwork and ensure that it is completed and returned within the specified time frame prior to move-in.
• Congnorate with the Resident Care Director to schedule an assessment with the resident as needed.
• Inform all departments and associates of the pending move-in date and the necessary information about the resident.
• Assist the resident and his/her family with the transition process through ongoing communication, sensitivity and reassurance.
• Assist with planning and participate in sales initiatives and events.
• Schedule move-in meeting for new resident and coordinate the participation of required community team members.

Qualifications

• Previous administrative and/or customer service experience preferred.
• A positive, energetic and enthusiastic attitude, ability to work as a team member.
• Availability to work some weekends, some evenings and special occasions.